Job Description:

Activity: Real time coverage of public transportation disruptions and road incidents across the globe, to the cities.

Min Experience: High School Diploma education is minimum qualification requirement.

Qualification:     

a)           Have a good understanding of all forms of public transport.

b)           English fluency is a requirement as all tools, communication, documentation, training, work are in English

c)           Skilled researcher and comfortable using a variety of online sources in various languages.

d)           Good communication skills.

e)           Keen attention to detail.

f)            Self-motivated.

g)           Customer service background (Communications team) preferred, but not necessary.

h)           QGIS skills preferable.

i)            Second language (if required as per Project Scope above) in one of the following languages: Japanese, French Spanish, Dutch, German

j)            MAC OS X experience preferred

k)           Incident management experience is a big plus

l)            1 year technical support or other problem solving experience preferred, not necessary

m)         Able to maintain positive attitude and attention to detail when performing repetitive tasks

n)           Adaptable and able to learn new projects and processes

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Technical Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	Customer Service	PL1	Required

 

* Proficiency Legends

Proficiency Level	Generic Reference
PL1	The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2	The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3	The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4	The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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