Job Description:

SUMMARY:

Serving as the primary point of contact for all campus students during their academic career, and reporting to the Director, Student Affairs, the Student Affairs Advisor is the principal advising resource for students and is responsible for enhancing the students’ overall University experience by helping them utilize the University academic and support services, delivering and maintaining a comprehensive persistence success and remediation system. Through collaboration with students, faculty, and associates, the Student Advisor will identify students who need additional assistance to be successful and work to proactively address areas of concern as students strive to achieve their educational goals. The Student Advisor will also coordinate and manage student relations activities such as: student persistence, retention, and satisfaction strategies.  In addition, the Student Advisor is responsible for assisting with the facilitation and implementation of developmental programs to support students throughout their WCU education. This role requires the ability to work with multiple campus constituencies including Administration, Faculty, Admissions, Financial Aid, and Registrar staff and other applicable associates and campus leaders.  

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (Every effort has been made to identify the essential functions of this position.  However, it in no way states or implies that these are the only duties you will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.)

Collaborate and partner with Academic, FA, Admissions, Registrar, and other University departments on campus to serve students in a holistic and comprehensive manner to ensure students are provided advising and support resources across administrative, co-curricular, and academic areas. 

Educate students on University policy and procedures, and program requirements, ensuring consistent, and accurate information is identified, shared, and applied. 

Coordinate, facilitate, and participate in student outreach activities, services, and processes in the areas of learning and retention strategies, advising, campus life, and life skills to enhance student satisfaction and support successful student outcomes. 

Guide students in how to navigate University resources. 

Monitor student attendance, student satisfaction and other retention related data. 

Utilize and maintain a comprehensive tracking and reporting system for all students identified as at-risk by implementing, monitoring and utilizing early warning and intervention strategies for students who are or are perceived to be “at risk” due to academic or co-curricular concerns, and as identified by the University’s Student Success/Academic Action Plan(s).   

Create comprehensive persistence and remediation reports for the campus Academic Leaders and Director of Student Affairs, and makes recommendations for process improvement. 

May act as subject matter expert and provide services in a specialty role.  Such as but not limited to :Serves as the primary point of contact for DOD/VA students and provide advice to Service members on disability counseling, academic counseling, job search activities, financial aid counseling (but for deeper counseling would refer to FA Certifying Official on campus), and student support services. In addition, the point of contact may be asked to assist with updates needed in the DOD/VA databases when tuition, policies impacting Service members and student status changes occur. OR Provide at-risk GE students accurate and timely information regarding the TEAS examination, following completion of all assigned remediation, and support these students until the TEAS examination is passed, student is academically dismissed, or withdrawn.  

Work directly with students and faculty to identify and monitor students’ needs and develop a comprehensive plan (such as assisting students in resolving potential issues in areas related to academic deficiencies and planning, goal setting, time management, etc). Fully integrate established plans, employ various techniques such as remediation, tutoring resources, co-curricular resources (test taking strategies, how to improves study skills, time management tools) and adjust individualized plans as needed according to student assessments, behaviors and refinement/modification of goals to support progression towards completion of plans. 

Facilitate designated University administrative matters and communications (re-sequencing of schedules, notice of upcoming FA deadlines and information, registration, withdrawals, forms, course materials, etc.).

Proactively reach out, employ appropriate techniques, and have regular advising opportunities available for all students in order to build and maintain advisor/advisee contact (adjusting schedules during key timeframes within a student’s term/semester/schedule/program). Provide a high touch approach to all students through welcome/orientation, attrition, retention, and re-entry activities and efforts of the University. 

Refer students to other University personnel/Departments as needed.  

Collaborates with core program leadership to ensure a smooth transition of at-risk students into the core program

Manage and update advising related student records with the necessary information for each individual student, i.e. progress towards program requirements, goals and objectives, information and concerns.  This includes but is not limited to related interactions with students: emails, phone calls or written communication and generate regular performance reports summarizing student progress. 

Attend campus and University student advising meetings for the purpose of ensuring University-wide consistency, reporting progress and areas of concern; analyzation and effectiveness of resources, and present recommendations for modifications and adjustments to meet goals. Such as but not limited to: Accurately and effectively provide feedback to Student Success Committee regarding student performance and progress as it relates to overall student success. Identify key areas of concern (at risk) as it relates to student success and retention. 

Represents the student affairs office at meetings, workgroups, or task forces as directed by the Campus Director of Student Affairs. 

Assures the academic integrity and accreditation of the University, and consistently demonstrates the highest levels of integrity and professional ethics in all aspects of the job function. 

Collaborate and participate in maintaining a student-centric and learner-centered philosophy, best practices and strategic planning improvements related to student services initiatives (such as remediation, support services, persistence) and a focus on successful student outcomes including: retention and program completion. 

Participates in professional development and organizations in order to maintain an understanding of current ideas, research and practices, attends meetings, workshops and seminars to enrich personal growth, knowledge and skill in management development.

Maintains confidentiality of all student, associate, and/or university information as required. 

Adheres to College/University policies and procedures and conducts job responsibilities in accordance with the standards set out in the College/University’s Code of Ethical Conduct, Compliance Agreement, FERPA, Sexual Harassment Policy or any of its policies and procedures, applicable federal and state laws, and applicable professional standards. 

Maintains regular and timely attendance, reports to work as scheduled and as required to meet the needs of the College/University and assures time worked and/or time-off is recorded properly.  

Exercises care, proper use and maintenance of department equipment and supplies and identifies unsafe conditions and makes appropriate adjustments. 

Maintains order, cleanliness and safety at work. 

May be assigned other duties as necessary

EDUCATION:

Required:

Bachelor’s degree from an accredited college or university which includes coursework in education, instructional design, administration, business management, student affairs, psychology, or related field.   

Or 

Bachelor’s degree from an accredited college or university with three years of experience relevant to the position.   

Preferred:

Master’s or higher degree from an accredited college or university which includes coursework in education, instructional design, administration, business management, student personnel, psychology or related field preferred.

LICENSES/CERTIFICATIONS:

n/a

KNOWLEDGE/EXPERIENCE:

A minimum of one years’ previous experience in student services. 

Knowledge in the higher education field to cultivate a learner-centered environment and to foster excellence.  

Knowledge of healthcare industry or direct experience preferred, but not required. 

Experience and skill in interpersonal communications and conflict resolution techniques/procedures. 

Proficient command of grammar, punctuation, spelling, and correct usage of the English language. 

Experience with MS Office.   

Knowledge of applicable databases and computer application systems to supply the most accurate information, reports and projections.  

Knowledge of state, federal and local laws/regulations relating to programs, governmental compliance and other regulatory standards such as Title IV, Title IX, ADA, WASC, BPPE, and other accreditation standards.  

Qualifications/Skills:

(Every effort has been made to identify the essential skills/qualifications of this position.  However, it in no way states or implies that these are the only skills/qualifications you will be required to perform.  The omission of specific statements of skills/qualifications does not exclude them from the position if the work is similar, related, or is an essential skill/qualification of the position.)

Ability to understand and support the mindset, work schedule and level of commitment of current and future healthcare industry professionals for the purposes of creating successful retention plans. 

Ability to coordinate resources; participate in and facilitate group meetings.  

Ability to work effectively in a highly ethnic and culturally diverse student and associate community. 

Ability to work within tight timeframes and simultaneously manage several projects.  

Ability to exercise excellent customer service skills. 

Excellent organizational skills.  

Ability to prepare necessary reports, evaluate program effectiveness. 

Ability to use effective communication skills, both oral and written, including presentations and effective listening skills. 

Ability to demonstrate strong professional written and verbal communication and interpersonal skills.  

Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines. 

Ability to work with individuals at all levels of the organization. 

Willingness to work a flexible schedule.  

Ability to exercise good judgment. 

Ability to travel/drive locally on a weekly, daily and/or on an as needed basis. 

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