Community Relations Assistant

Overview

Our mission toenhance the life of every personwe serve starts with our team members.

When you become part of Ovation, you really are joining a family.

Community Relations Asisstant

Status: Full-time

Schedule: Monday - Friday

Shift: 8am - 5pm (or similar hours)

Location: Ovation Sienna Hills - 1525 East Ovation Place, Washington, Utah 84780

Employee Perks:

Employee meal credit
• Tuition assistance


• Career development opportunities


• Employee assistance program featuring freecounseling services, financial coaching, legal servicesand more


• Generous PTO policy


• 401K retirement plan with employer contributions


• Comprehensive benefits package with medical coverage, voluntary dental, vision, and life insurance, short-term disability, and AD&D coverage

Responsibilities/Qualifications/Skillset

The primary purpose of your job position is to provide clients (prospective residents and their families) with property and program information via community outreach, lead management, tours, personal visits and follow-up. The purpose of your job position also includes directing the move-in process with new residents, ensuring their appropriate placement in our community, coordinating move-in documentation, and conducting appropriate follow up with residents post move-in to ensure happiness. The purpose of this position is to serve as a "hybrid" member of the sales and marketing team-operating as an assistant to the community relations and move-in coordinator staff in accordance with established polices and procedures and as directed by your supervisor.

Responsibilities:

• Responsible for assisting the sales team in receiving new inquiries and conducting tours using Value Match and Sherpa selling skills


• Responsible for all move-in paperwork, overseeing the move-in process, and conducting scheduled follow up with new residents to ensure their happiness upon moving into the community


• Make person-to-person calls outside the property to prospects and future residents


• Comply with all state and federal requirements for resident move-ins


• Conduct evaluations whenever necessary either independently or in conjunction with an appropriate colleague to ensure appropriate residential location of each potential resident and their individual needs


• Alert appropriate department managers and property team of projected move-ins, tours, and discharges. Responsible to communicate and to verify that the apartment is ready for the move-in timely


• Maintain a close working relationship with the team to assure appropriate and efficient decisions about prospective move-ins and move outs


• Coordinate appropriate deposit and move-in papers and obtain signatures from residents or responsible parties prior to move-in in a manner consistent with state and federal regulations. Communicate special needs of new residents to staff to ensure an efficient move-in. Communicate move-in decisions in a timely manner


• Responsible for pre-authorizations and documentation for all move-ins requiring such paperwork, and coordination of collections of pre-pay for residents. Obtain appropriate financial information prior to admission


• Monitor and evaluate customer satisfaction


• Serve as a member of committees, whose purpose is to enhance resident and community relations, attend sales and marketing team meetings and assist in implementation of resulting plans, monitor and track results


• Review and interpret monthly financial statements and provide such information to the General Manager.


• All other duties as assigned.

Qualifications:

• Bachelor's Degree in marketing or related field preferred.


• Experience in sales, with proven ability to "close" a high percentage of qualified leads.


• Experience in working with older adults.


• Dependable vehicle for transportation.


• Training provided in company admission procedures.

Facility Information

Ovation Sienna Hills Retirement Community, in St. George Utah, is a place to re-energize, explore, and engage at your own pace in one of the nation's most beautiful resort towns. Independent living, assisted living, and memory care at Ovation Sienna Hills are inspired by life and St. George's amazing location and atmosphere.

The Luxury Retirement Community consists of 300 apartments and 25 villas. Independent Living is offered in 150 apartments. As residents look for more support, they will find 150 suites of Assisted Living and Memory Care rooms.

Our Mission: To enhance the life of every person we serve

Supports and maintains The Avamere Family of Companies Core Values:

• Integrity above all else


• Passion for the quality of people's lives


• Quality that is obvious


• Innovation, not emulation


• A culture of trust and respect


• Reaching to Learn, Grow and Embrace Change


• Teamwork, camaraderie, and fun