Job Description:

Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like lifelong friends and believe in the personal touch.

In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.

Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.

The ROOM SERVICE CASHIER is responsible to facilitate the handling of food and beverage orders for Room Service.

ESSENTIAL DUTIES, include but not limited to:

• To be thoroughly familiar with the Room Service menu, and be able to promote the sale of menu items.


• To be thoroughly familiar with amenity procedures and Room Service Banquet Event order activities.


• To follow Order Taker Service Standards at all times.


• To facilitate the professional handling of room, 1555, and pool side service orders by promptly and courteously answering telephones, and accurately entering orders and payment into the Micros computer system.


• To follow all specified procedures to correctly count and document the Room Service bank at the open and close of each shift.


• To prepare mini-bar tickets and input the mini-bar sales into the Micros computer system.


• To follow all specified procedures to correctly handle all cash and credit transactions, and the Micros computer system.

JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required. English fluency required. Must have strong basic math skills, and familiarity with Micros computer systems. Must display knowledge of currently accepted business phone etiquette. Hotel experience preferred.

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

PHYSICAL DEMANDS: Sits approximately 30% of shift. Stands/walks approximately 70% of shift. Frequent use of phone, daily.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Surf & Sand Resort is recognized as one of Condé Nast Traveler Readers' Choice Awards, Top Resorts in Southern California, one of Travel + Leisure’s World’s Best, is a member of Preferred Hotels and Resorts and has held the AAA Four Diamond rating for over 20 years.

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com                           HR direct line: (949) 376-2764 

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