Restaurant Manager- City Cruises- New York at Hornblower Cruises and Events, LLC

Posted in Management 12 days ago.

Type: Full-Time
Location: New York, New York

Job Description:

City Experiences is seeking a Restaurant Manager for our City Cruises operation in New York.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The successful Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

  • Provide exceptional hospitality to guests and shipmates as prescribed in Our Respect Service System

  • Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment

  • Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)

  • Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)

  • Maintain highest standards of safety for customers and staff

  • Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines

  • Develop and execute programs that improve the level of service and product quality

  • Lead by example; maintain highest level of professionalism, integrity, and strong work habits

  • Develop strong teamwork within the crew

  • Assist in hiring, training, and development of all restaurant shipmates

  • Help develop and execute shipmate incentive programs

  • Maintain good working relationships with other departments (marine, sales, and administration)

  • Attend all scheduled meetings

  • Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)

  • Reconcile onboard cash and credit sales with the point of sale system

  • Review timekeeping records for each shift to ensure accuracy

  • Create schedule for assigned department ensuring proper staffing within budgeted guidelines

  • Additional job duties as assigned.

Requirements & Qualifications:

  • High school diploma or equivalent required

  • Minimum of five (5) years of total restaurant experience in full-service, high volume environment

  • Must have supervisory experience

  • Associates or Bachelor’s degree in related field preferred

  • Responsible alcohol service requirements—TIPS Certification preferred

  • Responsible for meeting health department sanitation codes & requirements—ServSafe Certification preferred

  • Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications

  • Ability to establish and maintain effective working relationships

  • Must be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus


The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


  • 5 year(s): Minimum of five (5) years of total restaurant experience in full-service, high volume environment

See job description