Posted in Other 9 days ago.
Type: Full Time
Location: Corvallis, Oregon
Job Summary$1500 Signing Bonus for Comcast New Hires! Join our Team and be Part of Something Big:
The best company to work for, the best team selling to and supporting our customers, with the best products!
* Fortune's "Most Admired Companies for 2021", "100 Best Companies to Work For" & "Best Big Companies to Work For"
* LinkedIn's "Top Companies List for 2021"
* 2021 Top 10 company on DiversityInc's "Top 50" list
* 2021 Human Rights Campaign Foundation's "Best Places to Work for LGBTQ Equality"
* Latino Leaders Magazine "25 Best Companies for Latinos"
* #1 in customer satisfaction by JD Power and the American Customer Satisfaction Index (ACSI) for Xfinity Mobile
* Xfinity Home - #1 rated home security provider by CNET the last 3 years
* The Largest 1Gig network in America"
WHO WE ARE
At Comcast, we are innovators and leaders-inventing groundbreaking technology, creating extraordinary entertainment experiences for millions every day, and taking great care of our customers. The diverse talents of our people have propelled us to a Fortune 40 industry leader. And it's an exciting time to join our team, make big things happen and connect people to exciting products, services and to the moments that matter most in their lives. We are committed to delivering amazing products and a customer experience that people love and trust. In every interaction, we are focused on respecting our customers' time and fitting seamlessly into their lives. Our teammates go the extra mile to make sure our customers are satisfied and can't imagine going anywhere else. We take pride in our work, our products, our services, and our commitment to the community. And we are always open to new ideas to enhance our productivity, drive strong results, and deliver a great experience for employees and customers alike.
Responsible for delivering a best in class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost- effective manner. Hires, coaches and evaluates team members based on performance standards. Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget. Manages team which may include exempt and non- exempt employees. Provides subject matter guidance to employees as required.Job DescriptionCore ResponsibilitiesDelivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability.Communicates business initiatives, performance standards and process/policy know-how striving for high performance and compliance. Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the in-store experience.In-store owner for merchandising, brand, resets and all associated training compliance.Coaches and develops team members on how to position all company products with customers.Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures.Responsible for appropriate staffing levels and efficient scheduling.Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.Reviews and analyzes operational and financial reports to improve operational performance and metrics.Builds collaborative relationships with market, region and division stakeholders.Follows and administers cash handling policies and procedures.Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class.May participate in retail test and pilot experiences related to product, store design and operational improvements.Typically manages a team of 8-12 direct reports.Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.PERKS AND BENEFITSThis role is eligible to earn Commissions under the terms of an applicable plan. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most.Our Perks and Benefits include:Medical, Dental and Vision coverageTuition reimbursement of up to $8,000401K Savings Plan - with up to 6% dollar to dollar matchingPaid Time OffPaid Parental leaveComcast XFINITY courtesy servicesDiscount tickets to our Universal ResortsAnd more!Please visit the compensation and benefits summary on our careers site for more details.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor's DegreeRelevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.PDN-930e3172-278c-4c1a-86a9-7bb7047606de