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Customer Account Specialist at Hewlett Packard Enterprise

Posted in Management 30+ days ago.

Type: Full-Time
Location: Berkeley Heights, New Jersey





Job Description:

Customer Account Specialist

  

Job Description:

   

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world.  What sets us apart? Our people. Our people’s relentless commitment to partner, innovate, and act.  If solving the world’s biggest technology challenges sounds like the right career path for you, read on.

Responsibilities:

This customer delivery position manages the customer lifecycle and collection process (if applicable). The Customer Account Specialist (CAS) monitors, reports, document and resolve payment deviations (payment delays). The CAS will serve as the accounts receivable point of contact for the customer, resolving any invoicing and payment queries and ensuring the customer has an effortless customer experience. The CAS will be responsible for meeting the company’s AR targets, the role will work very closely with the customer’s accounts payable team to ensure payment, and with internal functions to ensure all invoice payments are applied and closed.

Deliver customer experience within the lifecycle processes


  • Service requests of customers through different access channels (email, phone, post, customer portal)

  • Build and maintain strong internal and external customer relationships.

  • Demonstrate understanding of customer infrastructure, processes, and key customer contacts

  • Support Total Customer Experience

Collection & Delinquency Management


  • Prepare monthly collection strategies and establish action plan to meet/exceed metrics

  • Report progress during AR review meetings and effectively forecast month-end metric results

  • Manage collection balances per Customer

  • Target Open A/R > 30, 60, 90,180 days

  • Ensure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures

  • Document all collection activities in required applications

Team


  • Communicate/escalate to CRM / PRM any customer changes quickly, consistently and effectively

  • Collaborate and engage with team members providing valuable input for customer projects/solutions

  • May act as a team or project leader validating deliverables and team decision making processes

  • Provides guidance and leadership to all colleagues

  • Proficient and compliant to internal processes and policies

  • Demonstrate sound judgment, prompt follow-up, and timely escalations

  • Escalate disputes and non-responsiveness effectively and timely

  • Proactive interaction and collaboration with various internal and external stakeholders (Outsourcing)

Competencies:


  • Strong verbal skills resulting in successful collection of fees and timely management of returns

  • Working knowledge of the field of Customer experience relations

  • Demonstrate verbal and written communication and customer service skills

  • Good working knowledge in Microsoft Office (Advanced Excel, Word, Outlook, Power-point)

  • Effective organization, time management, prioritization, follow-up and execution skills

  • Effective problem solving and issue resolution skills

  • Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole

Experience:


  • First-level university degree or equivalent experience

  • 1-2 years related experience in a customer service position

  • Collection experience preferred or relevant experience (financial, customer service/customer delivery)

What we can offer you:

Extensive benefits, a competitive salary and shared values/ purpose, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, flexibility/ work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Job:


Services

Job Level:


Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.





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