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Customer Project Manager 3 at Equinix

Posted in Management 30+ days ago.

Location: North Bergen, New Jersey





Job Description:

Customer Project Manager 3

Equinix is the world's digital infrastructure company, operating 200+data centers across the globe andproviding interconnections to all the key clouds and networks.Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We area fast-growing global company with 70+consecutivequarters of growth.Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providersin over 26countries spanningfivecontinents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

The CPM will manage multi-site and/or complex and sometimes multi-regional customer deployments and will be expected to effectively engage internal stakeholders and be comfortable holding them accountable for completion of their tasks. The CPM will be expected to work generally independently on escalations and issue resolution for customers.

Responsibilities


  • Managing new and existing customer installations, working cross-functionally to deliver defined services in the agreed upon timeframe and according to client expectations.


  • Developing deployment schedules and plans and implementing according to those plans through to completion.


  • Communicating timely, clear updates, risk assessment and issue resolutions to clients.


  • Proactively identify project risks and develop risk mitigation plans to keep projects on schedule.


  • Coordinating internal stakeholder teams, sometimes with multi-regional members, and holding them accountable for task completion.


  • Resolving standard and non-standard customer requests and issues related to their deployments.


  • Customer satisfaction on completion measured via surveys and other methodology.


  • Conducting regularly scheduled customer meetings and internal stakeholder meetings.


  • Demonstration of proper and prescribed use of Equinix systems, tools and processes (e.g. case management, ticketing system, etc.)


  • Demonstration of a moderate level of technical knowledge of IBXs and customer requirements.


  • Developing and maintaining knowledge on Equinix products and services.


  • Very organized, with attention to detail and a dedication to resolving issues.


  • Collaborative personality and able to build strong personal relationships.


  • Able to plan, manage and complete customer deployments independently.


  • Reasonable technical knowledge and an understanding of the technical service industry.


  • Calm and effective under pressure. Able to remain professional in high stress situations.


  • Requires judgment and problem solving skills.


  • Excellent written and verbal English communication skills are essential.


Qualifications


  • 3+ years experience preferred.


  • 3+ years of experience as a Business Analyst or Project Manager.


  • Diploma to a Bachelor's Degree preferred, degree in a technical subject, or equivalent experience desired.


  • Minimum of 5 years of experience in a high pressure, customer facing role.


  • Minimum 2 years of successfully completing customer implementations with high customer satisfaction.


  • Experience in a technical industry; preferably telecommunications or data centers.


  • Project management certifications preferred.


Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


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