Description

Atkore is forging a future where all Atkore brands, suppliers, employees, customers, partners and communities are building better together - a future focused on serving the customer and powering and protecting the world.

Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions to power and protect the world. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, Atkore manufactures electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions and is a recent recipient of a Great Place to Work certification. Atkore's commitment to quality, delivery and value helps customers realize their vision. Atkore forges relationships and shapes the future with breakthrough results, enhanced technology, and innovative product offerings.

Atkore, a recent recipient of a Great Place to Work certification, is currently searching for a Customer Service Representative/Coordinator to be based out of our New Bedford, MA facility. Reporting to VP/GM of Prewired-Modular Devices, the Customer Service Coordinator will be responsible for coordination of all current customer service activities within inside and outside sales.

The ideal candidate will have a minimum of five (5) years of customer service experience in a manufacturing environment. Experience in lean manufacturing or business system-based company is a plus. Additional responsibilities include but are not limited to:

• Provide customer service support to inside sales.


• Complete and respond to quotes per customer request when needed.


• Enter received orders.


• Calculate and enter production totals and run production reports.


• Create, ship and verify bill of ladings.


• Experience with JDE and creating orders


• Review and receive raw material invoices


• Prepare purchase orders


• Organize and maintain records of invoices, trucking information, etc.


• Provide support to operation management as needed including supervision of staff as needed.

Qualifications include:

• Minimum of five (5) years of customer service experience in a manufacturing or warehouse environment, or related experience within a metal fabrication industry required.


• Bachelor's degree strongly preferred.


• Must be self-motivated, resilient, articulate, persuasive, and comfortable with speaking to customers, result driven, persistent and action oriented.


• Advanced proficiency in MS Office applications.


• Ability to organize and multi-task numerous activities but remain immediately available for incoming calls when required.


• Possess strong coordination, scheduling, and detailed note taking skills


• Excellent communication skills within all levels of the organizations

• Experience working with teams which support and drive company values and initiatives from an individual contributor level.

Our Culture Drives Value

Atkore's culture is created from the disciplined use of the Atkore Business System (ABS), which is a critical part of our mission and a foundational system based on excellence in People, Strategy, and Processes, tied together with Lean Daily Management (LDM) to manage and sustain the business we have today, and Strategy Deployment Process (SDP) to create the business we aspire to become.

Having the right talent in the right roles enables successful ABS execution, improves our customer's experience, and delivers breakthrough results. Said another way, that's how we win!

Great Leaders Drive Value

Atkore is committed to creating an engaged and aligned workplace that helps drive an accountable and performance-based culture. Our team possesses a willingness to strive for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company after robust debate. We consistently live the Atkore mission, learn our strategic priorities and link behaviors to those priorities, all in a way that's consistent with our core values. Together, we build stronger leaders and improve customer satisfaction which positively increases the overall value of the enterprise.

Atkore Delivers Value to You

By joining Atkore, you can expect to receive a competitive salary in addition to a comprehensive benefits package including medical, dental, vision, 401(k) with company match, a generous maternity/paternity leave, flexible spending accounts, tuition reimbursement, as well as life, accident and disability insurance. In addition, Atkore offers wellness programs and employee assistance resources to help employees achieve a healthy work-life balance.

Our dedicated employees are recognized for their commitment to our customers and making our company better than it was the day before.

Atkore is an Equal Opportunity Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.

Atkore is a diverse company that believes its employees are the foundation for investing in its future, through the understanding that awareness and acceptance of our individual difference enhance inclusion and promote engagement and alignment. Diversity and inclusion are keys to growing our business and providing a work environment that fosters contributions by all employees.

Join our team and align yourself with an industry leader!