Tuvli, an Akima Company, is dedicated to providing our customers with superior, integrated technology and program support services and solutions. Our systems engineering, information technology, information assurance, program support and project management staff work closely with customers to ensure that our solutions are directly aligned with their business processes and desired program outcomes. We emphasize affordability, and delivering the best value for technology investments. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our 14,300 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

Responsibilities: 

• The IT Systems Support reports directly to the Executive Director and is responsible for all aspects of IT activities for the Office of the Chief of Protocol (S/CPR). Provide assistance to Support Services Specialists for hardware and software purchases.  Provide operational support for wireless and wired network administration, MS and Apple based workstations, printers, user technical support for laptops and desktops, radios, mobile devices and cell phones. 


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  The incumbent will interface with S/CPR users to resolve customer issues and coordinate with MRA on software installations and initiate MRA accounts, manage S/CPR virtual servers and provide IT support to one of the office’s automation projects, and coordinate with TWD on WiFi needs at headquarters. Coordinate with POCs for DIN support. 

  
  


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  The incumbent will provide overall computer operational hardware and software support for multiple forms of desktops. Provide support on variety of software applications approved by IRM, mobile devices (i.e. iPhones, iPads, hotspots, and iron keys), provision radios and cellphones; maintain IT inventory and in general provide IT technical assistance. Keep office laptops up to date by maintaining encryption and a master image, restoring images as needed.

  
  


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  The incumbent will provide IT support for S/CPR coordinated events, conferences, summits and meetings by surveying conference facilities, interfacing with external and internal service providers, determining level of effort for the various technical disciplines necessary for an event and ensuring requirements are met. Assist with budget and planning support in relation to IT activities. 

  
  


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  The incumbent will provide on-site IT Technical Support and Systems Administration at event locations domestic and interface with Embassy resources for overseas events. Prep, pack and ship as well as set-up equipment for event control rooms, set-up hard-wired and WiFi networks, work with vendors for equipment rentals.

  
  

Minimum Qualifications: 

• University/College coursework in Computer Science or other related fields.


• Ten (10) years or more work experience providing IT Technical Support and Systems Administration


• Possesses Top Secret Clearance level


• Experience with troubleshooting, repairing and testing computer workstations, servers, printers, peripherals, and teleconferencing equipment. 


• Experience installing Install and configuring computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling. 


• Experience maintaining government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems 


• Ability to solve problems and encourage consistent, solid performance.


• Proficiency in qualitative and quantitative research methods.  


• English language (written and spoken) communications skills.


• Ability to manage multiple tasks, coordinate activities in multiple locations, act decisively in daily work, and work well in a multi-cultural team environment. 


• Strong organizational, communication, interpersonal, and computer skills.  


• Ability to work independently to assess priorities and manage daily coordination of details with minimal supervision


• Must be able to travel and carry 50 lbs.

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.  This is not intended to be a complete list of all duties, responsibilities, and skills required.  Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.  We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

 

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053.   Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website. 

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.