Ensure the highest level of cleanliness and condition of the hotel guest rooms to ensure guest satisfaction. Quality will be measured via Management Room Inspections, Guest Satisfaction Surveys (Cleanliness of Guest Rooms) and bi-annual Quality Assurance Audit - LRA. Thorough daily inspections of the guest rooms to ensure brand standards are met. Work with Room Attendants to educate them on the ABCs of Housekeeping to ensure consistency.
ESSENTIAL RESPONSIBLITIES
Inspect the cleaning of the guest rooms, turndown service; SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Work with Room Attendants to ensure daily calendar tasks are completed.
In the event that rooms do not meet quality standards room attendant should be sent back to correct any issues and room will not be released until it meets standards of cleanliness and brand requirements.
Ensuring Guest Requests and Special Comments are met
Inspect Maids carts and closets to insure that they are properly stocked.
Ensure VIPS and loyalty members rooms are ready and inspected by 3pm
Ensure Daily show rooms are ready by 9 am
Performed daily audits to ensured brand quality standards are consistently met
Work with houseman to maintain cleanliness of glass doors and windows through the assigned building
Ensure cleanliness of all trash chute rooms by delegating daily assigned work to houseman
Maintain cleanliness of hallways of Hotel and stairwells (Vacuum/carpet exaction)
Maintain cleanliness of all hallway lamps, i.e., sconces and ceiling lamp
Maintain cleanliness of elevators
Maintain cleanliness of hallway telephone and furnish with supply
Support Room Attendant by cleaning and stripping guest rooms as needed
Communicate with the Front Office Supervisor of hung rooms
Report work order tickets as needed and ensuring unacceptable rooms are not released back to inventory until items are addressed
Ensure lines of communication are open with the Housemen
Perform Guest Request throughout day ensuring open tickets and guest requests are completed/closed.
Ensure work area is clean when finished
Responsible for being knowledgeable about hotel groups and events and modifying room amenities/supplies as necessary.
Maintain at all times a neat and clean professional appearance
All other duties as assigned by a manager or supervisor.
PHYSICAL DEMANDS
Environmental conditions are both inside and outside. A job is considered both if the activities occur inside or outside in approximately equal amounts. Temperature is moderate and controlled by resort environmental systems.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Exert 50 to 100 pounds of force occasionally.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 75 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Requires manual dexterity to use and operate all necessary equipment.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiry.
Enforce hotel safety standards.
Any other duties as assigned by the General Manager.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language used in the workplace.
Requires good communication skills, both verbal and written.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Understand simple instructions.
Learn simple procedures and techniques.
Perform routine work or the same task repeatedly.
EDUCATION
High School Completion OR an equivalent level of education and experience.
EXPERIENCE
Hospitality experience preferred
LICENSES OR CERTIFICATIONS
Not Applicable
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
