To perform a combination of tasks, which maintain resort premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience.
ESSENTIAL RESPONSIBILITIES
Clean and reset guest bedroom and bathroom areas according to established standards as follows:
Lift and move furniture weighing no more than 20 lbs
Sweep, scrub bathroom floor using broom and mops
Clean rugs, carpets, upholstered furniture using vacuum cleaner and or proper chemicals
Dust furniture, equipment and fixtures
Wash tile walls, tub, sink and toilets
Polish woodwork and metal work such as fixtures and metal fittings
Clean windows, door panels and sills
Empty wastebaskets
Replenish bathroom supplies
Organize and stock cleaning cart and organize linen closets on floors assigned.
Complete accurately, and in a timely manner, any assigned paperwork.
Clean hallway, restrooms, elevators, stairwells, locker rooms and other work areas.
Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
Assist other housekeeping staff in maintaining clean and organized work area.
Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
Assist other housekeeping staff in maintaining clean and organized work area.
All other duties as assigned by a manager or supervisor.
PHYSICAL DEMANDS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to lift up to 35 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
Must be able to exert well-paced ability in limited space.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other staff.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiry.
Enforce hotel safety standards.
Any other duties as assigned by the General Manager.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required.
Extensive knowledge of the hotel, its services and facilities.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable with carpet care and floor care
Some experience with carpet and floor care equipment preferred
Knowledgeable with cleaning chemicals and supply equipment
EDUCATION
High School or equivalent education required.
EXPERIENCE
No prior experience required. Prior hospitality experience desired.
LICENSES OR CERTIFICATIONS
Not applicable
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
