Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day.

Job Description

Program Supervisor

Position Summary

The incumbent is a key member of the LanguageLine Operations Team and is responsible for overseeing the success of their respective vertical and the relevant relationships with all internal and external resources and stakeholders. The incumbent will work with the Process Coordinator to support and manage vertical-specific goals as well as overall company goals, including but not limited to (1) maintaining vertical profitability, (2) supervising, training, and mentoring direct reports, (3) managing projects, (4) design, implement, and revise vertical-specific processes, and (5) supporting management with the company's goals and strategies, including maintaining ISO Standards.

The Program Supervisor is critical to the overall success of the production team. As such, the incumbent will exercise initiative, discretion and independent judgment in carrying out duties. The Program Supervisor will serve as a mentor to both their direct and indirect reports and will provide a supportive environment to further their development.

Direct Reports include Senior Project Managers, Project Managers and Project Coordinators.

Primary Duties and Responsibilities:

• Working closely with Process Coordinator to execute the daily production needs of each vertical/group.


• Assist with creating, coordinating, and implementing training, as necessary, for their respective verticals.


• Working closely with the Process Coordinator, Process Manager and Solutions Manager to support solution development, as needed.


• Working closely with the Process Manager to develop and implement organization wide and vertical specific process improvements, as needed.


• Manage direct report workloads, oversee training and development, perform reviews, and manage daily schedules.


• Serving as a path of escalation to Process Coordinator regarding project delivery problems and challenges.


• Coordinating with Process Coordinator and Operations Manager to secure additional human resources for assigned vertical.


• Coordinating with the Customer Service Manager to respond to and manage vertical level client concerns.


• Support companywide initiatives towards global coverage in respect to client needs.

Other key responsibilities:

• Conducting Performance Reviews of Project Management Team.


• Approving timesheets and PTO for direct reports.


• Other duties as may be assigned by the Management.

Requirements:

• Knowledge of the translation and localization industry, the operational aspects thereof.


• Excellent analytical and organizational skills.


• Excellent Leadership and management ability.


• Superior multi-tasking ability.


• Strong communication skills, motivational skills, negotiation skills to facilitate collaboration and conflict resolution, both internally and with clients.


• Highly developed skills in meeting facilitation and presentations.


• Understanding of and ability to develop, implement and review policies and procedures.


• Ability to oversee budgeting, reporting, planning, and auditing.


• Awareness of internal and external customer needs.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)