Job Description:

The Customer Success Manager is a relationship-based sales role responsible for optimizing the Customer Experience lifecycle within an assigned set of strategic and complex clients to ensure they are achieving successful outcomes in their engagements with Equifax.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

What You’ll Do

• Assess customer health by driving adoption, monitoring solution usage, driving resolution of reported issues and being the voice of the customer for future product roadmaps


• Acts as the connecting thread for internal teams with the customer across the customer journey, ensuring needs are met and pain points are eliminated, leading to account retention and renewals


• As a trusted advisor, facilitate post-Sales Implementation program management by establishing implementation and deployment success criteria and helping customers develop a plan to achieve those objectives and realize maximum solution value expectations.


• Provide business insights through regular interaction and deep knowledge of the customer and EFX business, while also educating clients on the business value of the solutions, the relationship and application of industry best practices

Qualifications

• Minimum of five years of sales and retention experience




• Bachelor's degree




• Experience working with key stakeholders/decision makers

Extra Points for any of the Following

• Knowledge of Equifax's commercial products

Success Attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-Atlanta-One-Atlantic-Center

USA-IL-Skokie

Function:

Function - Sales and Account Management

Schedule:

Full time

Apply Now