Be able to prioritize and work effectively with GSuite (sheets, docs, slides)
Monitoring of VOD (Video-on-Demand) assets and artwork, live videos using in-house tools and dashboards.
Scheduled audit and DVR workflow (Adjusting aired events to ensure recordings in viewer library are correct)
Check email notifications for requests and updates from YouTube internal teams and Partners (Networks)
Address incoming escalations via emails or internal tools, such as buganizer, Skyvine etc.
Monitor and maintain YouTube TV Operations within the defined SLAs
Brand Page Management and Artwork, partner communication, artwork research and uploads
Ability to perform reactive work
Minimum skills required:
Preferred- BA/BS degree or equivalent experience.
Minimum 1 year of work experience in video operations, Quality assurance and/ or Communications.
Excellent communication skills both verbal and written.
Strong knowledge of and interest in live US TV industry (preferred). Strong grasp of written & spoken English language, ability to articulate network and video issues
Quick learner: able to quickly absorb complex product and procedural information and seamlessly adapt to rapid changes in the product, process and workflow
Highly responsive and productive under time pressure: able to consistently deal with high volumes and prioritize work accordingly
Solid experience with iPhone and Android (for the purpose of checking the YouTube TV app)
Strong computer skills with experience with Chrome, Google Docs, and Google Apps
Ability to perform basic troubleshooting and data gathering by asking relevant questions
Can work independently or within a team. Can provide results within a given time frame
Experience in dealing with internal/external customers. Maintain a high sense of urgency while staying cool under pressure
Team-oriented, quick learner and adapt to changes. Must have the ability to pay attention to live streams for long-periods of time
Art tool experience is a plus (not required)
Responsibilities:
Demonstrates effective, clear and professional written and oral communication. Able to communicate with External TV & Media partners comfortably using emails, phone calls etc.
Provides prompt and efficient service to YTV end-customers and internal stakeholders, external TV & media partners
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Customer Service
PL1
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
