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Knowledge Base Manager at HOMECARE HOMEBASE LLC

Posted in Consultant 30+ days ago.

Type: Full-Time
Location: Dallas, Texas





Job Description:

The Opportunity

Homecare Homebase is searching for a Knowledge Base Manager who is responsible for reviewing, updating, and managing Homecare Homebase’s internal and external knowledge bases.  The ideal candidate for this role must be an effective communicator, great collaborator, and has great time management and writing skills.  The Knowledge Base Manager should be well versed in current knowledge management best practices and how to apply them to daily Homecare Homebase operations.

The Challenge  

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Knowledge Base Manager, you will play an essential role in ensuring the long-term success of HCHB Operations teams.  

You will be responsible to:


  • Manage continuously the existing knowledge bases and content associated with them.

  • Work cross-functionality with teams to harvest knowledge to be added to the knowledge bases, both internal and external.

  • Manage Customer Experience Portal within ServiceNow.

  • Identify and effectively communicate knowledge gaps with cross-functional teams.

  • Review existing content for accuracy and present/historical relevance. 

  • Make sure content adheres to brand standards and HIPPA compliance.

  • Work with ServiceNow IT team to enhance Customer Experience Portal.

  • Lead Customer Experience Portal Cabinet with clients.

  • Add new content based on submissions from Homecare Homebase employees.

  • Optimized existing content for search ability.

  • Optimize knowledge bases to help drive key case deflection metrics.

  • Train staff on proper knowledge management practices and effective use of the tools available.

  • Help drive engagement of KCS programs with different teams.

  • Review feedback from Homecare Homebase employees and customers.

  • Assure confidentiality of agency information.

  • Additional duties and responsibilities as assigned.

  • Exemplifying CARES core values to promote a positive work environment and adherence to core values

What We're Looking For

Homecare Homebase’s mission is to empower exceptional care among all the clients we serve.  The Knowledge Base Manager supports this mission by understanding the customer’s needs and goals in conjunction with HCHB Operations goals around the desired level of service and support and providing solutions within the system as it exists today.

We are seeking:


  • Strong communicators that demonstrate the ability to understand client challenges and create impactful documentation to provide solutions.  

  • Skilled professionals who demonstrate high attention to detail and accuracy; have experience working with ServiceNow and Microsoft Office.

  • Highly organized persons who work well under the pressure of multiple projects and deadlines, display active listening, and are detail-oriented

  • Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities

  • Team players who are passionate about their work and will actively contribute to a positive, collaborate environment

  • Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals

Education requirements: this career opportunity requires a bachelor's degree, or an equivalent combination of some college and significant work experience. Strong knowledge management experience and technical writing certification is preferred.

What You Can Expect from Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

Our Team Members Also Enjoy

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.

A CEO who cares. CEO Scott Decker has continued the mission to create a culture that cares- one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.

Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers a range of career opportunities to fit life's unique demands.

A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.  

 

About Homecare Homebase

Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results.

 

Sound like a good fit?  Please take a moment to apply for this position.

HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.





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