Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.
Summary
The goal of the Lead Training Specialist is to lay the foundation for success for AUSA Sales Professionals by providing them the necessary operational, technical, and soft skills required to start their new role with confidence and enthusiasm; decreasing the learning curve and increasing success from day one of delivery to the business. This specialist will provide operational and technical expertise at an exceptional level for audiences to include, Contact Center Sales, Field Sales, Retail Sales, Sales Operations and Enablement, and develop mastery level knowledge in all products, services, sales order entry and contact center tools, sales policies, procedures and best practices.
In addition to facilitating training, a portion of the Lead Training Specialist's role will be spent fine-tuning curriculum in collaboration with their partners on the Training team, Sales Operations and Enablement teams and the business stakeholders to ensure learning remains relevant.
This role will report to the Director of Sales Training.
Responsibilities
Deliver and facilitate new-hire onboarding and ongoing training for Inside Sales, Field Sales, Retail Sales inside, Sales Support, Sales Operations and Order Entry
Provide operational and technical expertise at an exceptional level for audiences to include, Contact Center Sales, Field Sales, Retail Sales, Sales Operations and Enablement
Develop mastery level knowledge in all products, services, sales order entry and contact center tools, sales policies, procedures and best practices.
Provides feedback and ideas for improving and developing resources and materials for training, including workbooks, manuals, job aids, quizzes, assessments and blended learning
Assist in the development of learning programs and blended learning approaches to enhance and optimize learning and development
Work with sales development and other partnered leaders in assessing training needs for continued course curriculum creation and improvement
Utilize various instructional techniques and formats such as simulations, team activities, group discussion, role-playing, videos and lectures along with leading the training initiatives and special projects.
Deliver instruction in most effective modality, including face-to-face and virtual classroom to effectively transfer knowledge so our employees can successfully apply learned concepts to their assigned roles within Altice USA.
Integrity -Act honestly and practice ethical behavior in all interactions in and outside of the learning environment. Uphold and follow all organizational values and policies. Help maintain the integrity of the content and delivery.
Commitment - Move the business forward by instilling knowledge and building a solid foundation for learners to succeed in a dynamic environment.
Improvement - Continuously gear efforts toward improving the learning experience by collaborating with the business. Provide feedback to business teams on leaner performance as well as to the Content and Design team for improvement of all materials.
Connect - Connect with a learner using innovative approaches without compromising training content and context.
Teamwork - Be an effective team player. Build, manage and sustain organizational relationships.
Foster an environment where innovation, creativity and problems solving skill are easily developed and managed.
Make sound timely decisions that lead to results about anything from equipment malfunctions to uncooperative participants.
Planning - Ensure the goals and strategies which support the company's vision are achieved. Create efficient processes and work plans that anticipate problems and take corrective action.
Qualifications
Minimum of 7 years' experience delivering learning sessions, including live group presentations and virtual classes using web-conferencing tools.
Associates or Bachelor's degree in Education preferred
Ability to manage the full training cycle, delivery and management of multi-channel training classroom, webinar and self-paced learning required.
Excellent verbal, non-verbal and written communication skills; possess excellent time management, prioritization, and organizational skills.
Demonstrated presentation skills and experience using LMS systems, Microsoft Office proficiency, social media forums and tools knowledge
Ability to grasp new subject matter quickly, ask the right questions to gain deep comprehension of information to breakdown complexities into simple and easy to understand formats
Results oriented with strong administrative and process skills, flexibility and control in a constant and accelerating changing working environment.
Handle classroom set up (virtual or actual), multitask (teach, read chats, take notes etc.) and be comfortable while working in a fast-paced, ever-changing, high energy environment.
Must have exceptional client service approach focusing on professionalism and responsibility.
Must have the ability to travel to various office locations within the Altice USA footprint.
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring, and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment-related information, photos, education information, and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration, and compliance with federal, state, and local law.
