Posted in Other 30+ days ago.
Location: Sacramento, California
Summary
The Core Sales and Service team manages all group business with 101 - 2,999 members. With nearly 4.5 million members, our strategy to win in the market is to understand and meet the needs of companies and broker partners in a way that exceeds their expectations by providing easy, understandable interactions and affordable choices through efficient use of premium dollars to establish Blue Shield as the preferred choice in health plans.
As a leading provider of healthcare and insurance, Blue Shield of California (BSC) prides itself on being an innovative pioneer in the health services industry. Recently, the company positioned itself to be an important player in California's effort to provide universal healthcare.This position will preferably be based in our Walnut Creek office. Other Northern CA locations may be considered.
The Senior Manager, Account Services Manager (ASM) - Core develops strategies for using service as a competitive differentiator. The Senior Manager, ASM is accountable for: ensuring installation processes for new and renewing business meets agreed to service performance standards, leading training initiatives within the field and internal service teams, audits performance of Core account groups and recommends areas of improvement when necessary. This person will work closely with our Account Executive team, and their leadership, as well as maintain close relationships with top tier brokers/consultants.
The Senior Manager, ASM will report to the Area Vice President, Core Accounts and will manage a sales support team across Northern California that serves overall market membership and advances health related initiatives on behalf of the employer.
The Senior Manager, ASM will partner closely with other leaders within Core to ensure high levels of customer satisfaction, retention and development of new commercial business are being delivered effectively and consistently.
The Senior Manager, ASM must bring a consultative and proactive approach to sales and service within the team that delivers results that will truly differentiate Blue Shield in the marketplace.
Responsibilities
Knowledge and Experience
Additional Information
Matrix Providers
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Matrix Providers
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BC Forward
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