Job Description:

Sales Enablement Specialist

Job ID: 2021-27737

Location:

200 Jericho Quadrangle,

Jericho, NY

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.

This role provides real time support to residential consumer sales teams, ensuring orders are within a serviceable geographic territory and maintain order entry databases. It also serves as a coach and mentor to other team members.

Respond to customer escalations, prior to service installation, meeting customer's needs, while remaining within departmental guidelines.

Perform beta testing on new sales tools and system enhancements.

Responsible for pre and post testing of product rules for all new sales offer launches.

Provide new build support by updating customers and sales reps throughout the survey and construction process

Other responsibilities include:

• Update new build addresses into billing software.


• Serve as subject matter expert and a point of escalation for Sales Enablement team.


• Track and develop reports detailing escalations that impact service levels and call volume.


• Responsible for determining real-time residential address serviceability and followingbusiness processes, including building new addresses into billing software.

*Maintain and administer actions in order entry databases, ensuring functionality for order entry.

• High school diploma or equivalent. Some college preferred.


• Previous experience supporting sales or order entry preferred.


• Strong PC skills, specifically Google Docs or Microsoft Office suite and proficient with Excel reporting.


• Experience in a fast-paced call center environment required.


• Requires excellent verbal and written communication skills.


• Excellent customer service skills.


• Ability to multi-task required


• Ability to solve problems independently


• Schedules may include days, nights and weekends.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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