The Retail Operations Specialist is responsible for assisting branches by performing a variety of operations support functions including, but not limited to: Operational Reviews, Documentation Reviews, Transaction Reviews, Policy, Procedure and Process Guidance, On the spot Coaching/Training, Keys, Combinations and Non-Negotiable Audits, Security Reviews, and various other key controls as described within the Review Checklist. Responsible for the operational oversight of assigned territory and in preparing branches for Internal Audit, Compliance and BSA Monitoring Reviews.
RESPONSIBILITIES
Act as the liaison for the retail banking branches with other lines of business and collaborate with such partners to get feedback, provide expertise/guidance, and develop best practices for overall operational success.
Answer questions, provide guidance to branches based on established policies and procedures to ensure compliance, as needed.
Assist branches projects based on findings that are trending across the enterprise
Assist and provide operational support/guidance with branch consolidations
Offer operational support for newly hired Sr Branch Managers/Branch Service Managers
Perform quarterly reviews of branches within assigned territory in accordance with the Retail Operations Program to ensure adherence with bank's established policies, procedures and compliance requirements.
Prepare monthly schedule of reviews and branch visits, ensure proper scope is followed for each type of review and prompt delivery of debriefs with the branches, immediately following a review.
Conduct pre-work in preparation for review and communicate with branch management on related action items.
Gathers and reviews information for the purpose of auditing documentation to ensure alignment with the Retail Operations Program.
Using tools such as templates and checklists that support the Retail Operations Program requirements, conduct branch reviews to verify adherence to controls related to cash counts, transactions, audit reports, error reports, documentation, procedures, etc.
Identify deficiencies and potential risk areas that may need further review and potential enhancements to procedure to ensure limited exposure to the bank.
Escalate priority issues to management, as required.
Draft review scorecard reporting review results, including deficiencies, and conduct necessary follow up to ensure completion.
Make training recommendations for branch staff, as needed.
Responsible for overseeing employee cash differences for assigned territory and reporting results to Retail Market Managers for counseling.
Responsible for ensuring that branches adhere to Key Controls Areas, Authority/Approval Limits, Branch Security Guidelines and complete Certifications.
Take operational ownership of assigned region/territory, i.e. errors, losses, fees, escalations, etc.
Consult regularly with the Retail Market Managers they support to exchange feedback, set/maintain expectations, and ensure operational alignment.
Responsible for remaining abreast of all required training by established due date.
Thorough comprehension of banking policy, procedure, process, and related regulations required.
Ability for occasional/regular/frequent travel within assigned territory including, but not limited to, overnight and air travel approximately 75% of the time required
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
