Job Description:

Job Description

The Unemployment Claim Specialist - Entry Level

The Unemployment Claims Specialist functions as the state expert for screening claims and responding to state documents for our clients.  This position acts as a liaison between our customers and state unemployment agencies and is responsible for analyzing and responding to claim-related documents within predetermined time limits.  This role is not remote and is located in Earth City, MO

 

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

What You’ll Do 

• Work in our beautiful office located in Earth City, MO




• Earn $15/hr with the potential for quarterly incentive bonuses




•  Analyze individual case information by reviewing data accessed through the PC, from documented telephone calls or document images, to determine if the facts warrant a response.




• Initiate timely telephone calls, faxes or emails to customers, completed by co-workers, to obtain, document or pass along needed information.




• Works as a team with our Unemployment Insurance Consultants to ensure accurate and necessary information retrieved from customers is documented clearly and thoroughly into our database.




• Investigates and resolves state agency concerns with supervisor, other departments and/or State Relationship Managers in a timely manner.

Qualifications 

• High School Diploma or GED




• Minimum of 1 year of experience working in customer service, organization of work duties and performing job functions independently

Extra Points for any of the Following

• Excellent analytical skills, problem solving and decision making abilities




• Excellent interpersonal, oral and written communication skills

Success Attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Fulfillment / Operations

Schedule:

Full time

Apply Now