Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.
At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.
We are looking for a dynamic HR Shared Services Senior Associate to join us in our Tampa office. Our HR Services (HRS) team provides employee experience focused, responsive and consistent HR services to managers, employees and stakeholders. HRS operates as the first point of contact for all HR-related questions and supports employee life-cycle processes, programs and policies.
Responsibilities
You will provide day-to-day support to Americas (United States, Canada, Mexico & Colombia) employee and manager populations on a vast array of HR-related inquiries, chats and cases, leveraging ServiceNow
You will serve as front-line support for global employee life cycle processes and programs, with global consistency and local applicability
You will take ownership of inquiries ensuring accurate, prompt and consistent resolution or redistribution by following established channels and exceeding expectations of a positive employee experience
You will provide continuous status updates, guidance and information to all levels of employees, key functional partners and peers within the HR function to ensure case resolution
You will deliver a positive, professional, customer orientated experience with follow-through, attention to detail and resourcefulness
You will be a Subject Matter Expert for HR processes, policies and tools
You will maintain superior knowledge of HRSS resources, business processes and standard operating procedures
You will manage Global HR data in Workday, including support of electronic files, reporting and audit activities, ensuring data integrity, confidentiality and Sarbanes Oxley compliance
You will provide support for other HR programs including but not limited to Health & Wellness Benefits, Leave of Absence, Immigration, Tuition Reimbursement, Employment Verification and Background Checks
You will collaborate with other global and regional HRSS teams for alignment and knowledge sharing
You will team with HR Business Partners and Advisors to support complex or sensitive cases
You will partner with other internal departments such as HRIS, Payroll, Finance, IT, Security, Benefits and Stock Services to ensure data accuracy and drive employee experience through continuous improvement
You will support the ongoing development and improvements of employee and manger resources to provide self-service opportunities
You will educate employees and managers on HR resources available to them and encourage the use self-service tools such as the HR Portal, Workday Manager Self-Service and other systems as appropriate
You will demonstrate change agility and participate in new initiative testing, launch and on-going support activities
You will seek opportunities for continuous improvement of internal processes, training, and collaboration with partners
You will identify, track and communicate trends to HRS manager and Team Lead for assessment
You will perform other duties or projects as assigned
Qualifications
3 years of HR experience, preferably in various HR disciplines
At least 1 year of experience preferred in a HR Shared Services/centralized customer service environment
Bilingual (Spanish/Portuguese) is a plus
Proficiency in Workday or comparable Human Capital Management system
Case management technology (ServiceNow) experience preferred
Proficiency in MS Office (Outlook/Word/Excel/PowerPoint) required
Excellent verbal, written and interpersonal communication skills required
Comfort communicating with and supporting employees at all levels of the organization
Ability to work effectively in high-pressure situations and maintain confidential and highly sensitive information
Proficiency in balancing numerous tasks and priorities while meeting deadlines/SLAs is required
Consistent ability to exercise strong time-management and organization skills, self-direction, resourcefulness, prioritization and attention to detail with encompassment of company culture and core values
Strong drive for problem solving with passion for supporting customer needs
Proven ability working well within global and virtual teams in a reciprocal, flexible environment
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
