Account Opening is developing the next generation of tools and capabilities to empower Customers to better manage their money and access new financial products seamlessly. Collaboration with other business and engineering product owners will be required to develop a unified customer experience across all varieties of consumer product sets.

The business analyst associate will be part of the Account Opening Modernization group - which delivers financial management capabilities across digital (mobile, desktop, etc.) and physical touchpoints (branch, service center, etc.). The business analyst partner with Product Owners, Risk, Fraud, Authentication, and KYC/AML and work closely with partners across Design, Tech, and CCB business.

Candidates should have written and oral communication skills, interpersonal skills, and technical aptitude, as well as a passion for digital and emerging technologies.

Specific responsibilities include:

• Research and analysis of existing capabilities in order to appropriately leverage or supplement them with new requirements.

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards

• Establish understanding of customer needs in order to adequately define and prioritize requirements.

• Partner to ensure requirements meet legal, control and risk standards

• Collaborate with DCE partners to ideate on user experience, create conversational flow diagrams and user interface specifications

• Componentize initiatives into executable Epics that will deliver business value to a customer within one release

• Define and write Stories for collaboration with tech partners that will deliver against requirements within one sprint.

Drive timely delivery of owning initiatives through the following:

• Collaboration and awareness of established target dates for customer readiness of initiative

• Ensure refinement of Epics and Stories are completed timely in order to meet sprint goals and release goals.

• Participate in technical desk checks with software developer and QA partners in order to iterate on requirements and acceptance criteria, leading to defect mitigation and efficiency of requirements delivery.

• Direct UAT partners on testing goals and timelines in accordance with release timelines.

• Be accountable for defect resolution through prioritization and defining criticality using analytic metrics and severity guidelines, ensuring timely resolution or risk acceptance while mitigating customer impact.

• Manage requirements associated to customer rollout approach of new capabilities.

Own the customer experience of implemented features and capabilities:

• Ensure feature/capability is properly validated at time of release

• Participate in monthly control checks ensuring continued feature/capability accuracy either through automation or manual checks

• Escalate and prioritize any production defects in accordance with the level of severity and criticality of the defect, including participation and oversight of production triage, mitigation and remediation.

Participate in the Agile scrum events in order to achieve the above:

• Daily Standup with Scrum Team

• Desk Check Review

• PO Sign-offs

• Defect Review sessions

• Backlog refinement / Epic refinement sessions / Story refinement sessions

• Sprint Reviews

• Sprint Retrospectives

Qualifications:

• 2+ years of business analyst or relevant experience as well as record of individual technical achievement

• Experience with agile product development and software delivery lifecycle

• Expertise in business requirements writing and communication

• Experience with API-based designs, microservices, web services

• Effective communicator with excellent written communication skills

• Proven track record of delivery and new product feature creation

• Ability to prioritize projects and efforts according to business need and industry trends

• Familiarity with the business services and offerings associated with Chase

• Ability to influence people at all levels across a broad variety of job functions

• Demonstrated ability to manage tight delivery timelines and calmness under pressure

• Commitment and self-motivation suitable to a start-up team

• BA or BS in applicable field of studyChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans