CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!
You could play a key role supporting the Subsidy Division!
Key areas of responsibility include the ability to:
Receive and process mail, log documentation into NOHO (Participant Database) in a timely manner according to program regulations and guidelines.
Support Case Specialists including, but not limited to: filing, typing, sending/receiving/logging subsidized mailings; preparing certification, re-certification enrollment and provider packets; clerical support with photocopying, filing, faxing, typing, and mail processing.
Answer telephones, assist callers or transfer calls needing Case Specialist attention. Provide phone call follow-up as needed.
Enter data regarding family information in NOHO and GEARS programs.
Offer technical support and assistance as needed to parents and providers to provide for a smooth department process.
Job Requirements:
Intermediate knowledge of Excel, Word and other Microsoft Office programs.
Ability to converse, write and/or translate in Spanishrequired.
Direct the flow of family and provider paperwork to the Case Specialists.
Strong organizational skills and the ability to complete projects under tight deadlines, even when there are competing requirements and changes in assignments.
Excellent verbal and written communication skills; discretion in handling confidential information and ability to honor confidentiality and work sensitively and supportively with the public.
At CCRC, passion and meaningful work is rewarded! We offer employees:
Competitive compensation package
Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
Basic Life Insurance and Long Term Disability paid for by CCRC
Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
Opportunities for learning and professional development, including education reimbursement
Employee Assistance and Wellness Programs
501(c) (3) designation-You can apply for Public Service Loan Forgiveness!
We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Qualifications
EducationAssociates of Psychology (preferred) GED (required) High School (required) Experience2 years: Administrative and/or clerical experience in the field of Psychology, Sociology, Child Development, Social Work, Human Services, Family Studies or other related experience (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
