In partnership with the Outside Sales Rep and Sales Management, implement a unified strategy that generates revenue through personalized service and value-based selling. Responsible for delivering World Class service for approximately 20 - 30 of the most strategically important Zone customers.
Essential Job Responsibilities
Integrated Account Management for existing key Zone customers in partnership with Outside Sales; considered a key support resource for the customer
Coordinates order management activities: order entry, contract review, on-time delivery performance, inventory maintenance, special handling requirements, product specification maintenance, returns, and any other customer-related activities in support of customer requirements
Applies intermediate to advanced sales skills combined with product/customer knowledge to expand product offerings and value-added services with assigned customer base
Collaborates with internal and external resources when identifying emerging customer needs, cost savings opportunities, competitive threats, and revenue enhancement opportunities
Key team player in developing sales plan, monitoring sales performance, and aggressively driving sales results
Continually develop and expand product and technical knowledge in support of customer base
Performs timely follow up on quotes and inquiries.
Monitor key performance indicators to identify gaps in customer profitability or service levels and proactively work with cross-functional resources (operations, procurement, quality, finance, sales, etc.) to resolve
Build and nurture relationships with key customer contacts to ensure complete satisfaction and to identify new opportunities to build value
Records/maintains all customer-related and sales activity information in CRM system to enable 360-degree view of customer
Drives order automation with assigned accounts
Other sales generation and customer support duties as assigned using SXe ERP system
