We believe that everyone should live life free of dental disease. As a purpose-driven, double bottom line company that is improving oral health for everyone, we are transforming the oral health system – from the way we provide care and pay for it, to how we talk about it and prioritize it in our policies and communities.

Meaningful change requires a revolution in oral health. We are redefining what it means to prevent disease and provide better access to care for everyone. We are going beyond the dental chair to reshape the oral health system, addressing total health and the social and cultural factors that impact it. 

To make this revolution a reality, we harness our unique reach and insights to advance policy, financing, care, and the community. That means solving problems in a flexible and efficient way, testing and trialing to create new solutions and delivering measurable outcomes for the people we serve.

The people of DentaQuest have a common purpose, and we work together with passion, perseverance and focus to achieve a nation where no child suffers from the pain of tooth decay. Where adults keep all their teeth for their entire lives. Where every person has access to quality dental care.

The Systems Administrator is responsible for the maintenance, configuration, and reliable operation of computer systems and servers utilizing a number of different operating systems, system applications, and tools.

Primary Job Responsibilities

• Responsible for the maintenance, configuration, and reliable operation of computer systems, storage, and virtualization


• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes


• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues


• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT systems


• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures


• Administer and support key systems such as Active Directory, Exchange, O365, Remote Desktop Services


• Research, plan, install, configure, troubleshoot, maintain and upgrade Microsoft operating systems.


• Facilitate or assist with supporting 3rd party application and tools, as appropriate, such as SharePoint, Help Desk incident management tools, and/or other proprietary or vendor-provided systems


• Write and maintain system documentation including support for Business Continuity Planning and Disaster Recovery documents.


• Maintain confidentiality with regard to the information being processed, stored or accessed by the network


• Other duties as needed or required

Job Qualifications

Required:

• High School diploma


• 5 years’ experience in an IT role performing implementation, troubleshooting, analysis, and maintenance of systems


• Experience with Microsoft Windows Server 2012R2, 2016 and 2019


• Experience with Microsoft Exchange, O365, Active Directory, and DNS


• Experience with Microsoft Azure, or other Cloud based platforms AWS, GCP


• Experience with PowerShell


• Experience with Microsoft System Center


• Experience with Virtualization especially Microsoft Hyper-V and Failover Clustering


• Experience with iSCSI


• Attends additional training as requested/deemed necessary

Preferred:

• College degree


• Knowledge of Microsoft Exchange, O365, SharePoint


• Knowledge of LAN/WAN administration


• Knowledge of computer security standards, procedures and protocol

Physical Demands

• Incumbent must be able to communicate effectively.  


• Requires overall light physical effort (up to 25lbs.)


• Manual dexterity and sitting is required in carrying out position own position responsibilities (i.e. use of personal compute).


• Ability to travel or move about within and outside serviced facilities required.   


• Incumbent works primarily in either a private or shared office environment.

The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform this position.

** In accordance with DentaQuest’s Compliance Plan, employee must conduct DQ business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to manager or DQ’s Compliance Officer. **

DentaQuest’s Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please see Human Resources for additional information regarding this Program.