HPC SW Install and Support Engineer, Location:Remote, US Domestic travel required

Job Description:

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world.  What sets us apart? Our people. Our people’s relentless commitment to partner, innovate, and act.  If solving the world’s biggest technology challenges sounds like the right career path for you, read on. 

Hewlett Packard Enterprise is developing groundbreaking HPC and supercomputing infrastructure and solutions, leveraging years of experience in building industry leading enterprise and supercomputing systems. With excellent HPE differentiation in hardware, software, and services we’re well on our way, but we need more people who can help us write and tell that story. If you’re as excited about building what’s next as we are, HPE is the place for you.

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Responsibilities:

• Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.


• Integrate technical knowledge and business understanding to create. solutions for customers.


• Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.


• Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.


• Apply company solutions to meet highly complex customer needs.


• Identify additional services that could lead to future service revenue growth.


• Provide technical consulting during contract renewal discussions.


• Build and maintain strong relationship up to senior management level in assigned accounts.


• Design and deliver support solutions using specific industry knowledge and expertise.


• Assist in managing delivery of industry support solutions.


• Lead Customer Expectation management as part of escalation process.


• Lead cross-team or large programs/projects.


• Coach or guide junior consultants.


• Travel 50-70% US Domestic, must live within 1 hour of major airport

Education and Experience Required:

• Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.


• Typically 6+ years of experience

Knowledge and Skills:

• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.


• Broad knowledge of corporate organization, job, and policies.


• Comprehensive business, technical or functional knowledge at an expert level.


• Communicate tactfully with diplomacy up to senior management levels within an organization.


• Active listening skills and ability to adjust messages to audience level.


• Problem-solving skills (proactive, reactive and creative).


• Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.


• Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.


• Provide suggestions for operational efficiencies.

What we can offer you:

Extensive benefits, a competitive salary and shared values/ purpose, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, flexibility/ work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Job:

Job Level:

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.