Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Are you a Mortgage professional who has experience with Loan Origination or Processing or Underwriting? Are you ready to make a career change?

If so, this may be the opportunity you are looking for!

From the acquisition of New Penn Financial by New Residential Investment Corp. comes NewRez. It's more than just a new name, it's new opportunities! It's an exceptionally strong organization with a reputation for quality and a get-it-done attitude. Now backed by the financial resources, expertise and unparalleled capabilities that will allow us to rise like never before.

Mission Statement:

NewRez has become a leading nationwide mortgage lender because we have the expertise, the product solutions and competitive pricing talented individuals expect. We maintain a favorable reputation because we deliver exceptional customer service to our borrowers and clients.

Primary Function

Experienced client serviceand/or mortgage industryprofessional capable of providing direct client support for the more time-consuming, sensitive and complexloan levelissues, including those escalated from more junior team members and requiring access management.

Principal Duties

• Partners with clients on cross-platformLoan Originationsystems to review and implement system access to applications or environments, ensuring compliance policies are maintained


• Acts as first or second point of contact for clients to request assistance. Can resolve allLevel1 andLevel2 problems by applying procedures and their seasoned expertise.Performs a higher level of investigation which may include more time-consuming diagnosis and technical expertise


• Works with project teams to provide access requirements on multiple systems cross-platform.Formulates recommendations, andimplements changes for systems


• Documents access or support requirements, problems and resolutions and creates documents for knowledge transfer. Produces reports summarizing the work effectiveness of the team


• Resolves work requests that may involve coordination with other functions.Identifies IT colleagues and/or vendors needed to resolve an issue and ensureseffective problem resolution


• Conductscomplete diagnostics of mostloan origination andbusiness problems, factoring in a strong understanding of the technical infrastructure.


• Possesses a very strong orientation towards client interaction and a high level of client service professionalism.


• Operates effectively as part of a larger team, and manages own work.

Education and ExperienceRequirements

• BA/BS degree or equivalent preferred


• 2+ years of relevant experience


• 2-4 yearsofexperience in the mortgage industryas a Processor, Underwriter, or Mortgage OperationsCoordinatorisrequired.

• Has the expertise to independently handle nearly all routine and non-routine inquiries and problems.


• Utilizes a broad range of technical support products and technologies to resolve difficult technical issues.


• Possesses a strongand broad understanding of NewRez'sservices and basic business processes, and the ability to prioritize the criticality of a user area or application requiring support.


• Developing breadth and depth of knowledge of the technology support industry. Applies knowledge to develop recommendations in area of support.


• May have in-depth knowledge about one or more business unit's operations - understands the business needs and any impact that may have on how best to resolve a technical problem.


• Understands the technology organization and where and when to escalate client or operational problems, including complex issues that involve many areas of IT and/or the business.


• Has a working understanding of relevant regulations as they relate to work in the area.

• 15 Paid Time Off (PTO) days and 18 after 1stanniversary!


• 8 Paid Holidays


• Casual Workplace


• Employee Engagement Activities

Company Benefits:

• Medical (including Health Savings Account & Flexible Savings Account)


• Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan


• Pet Insurance!

Company Perks :
• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 8 Paid Holidays
• Casual Workplace
• Employee Engagement Activities

Company Benefits :
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan
• Pet Insurance!

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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