Responsibilities include accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Providing friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.
Availability needed: Mon-Thurs 12:00-5:45, Fri 12:00-6:00, Sat 8:45-12:15
Essential Duties & Responsibilities
Performs teller transactions, such as, processing deposits, withdrawals, check cashing, cashier’s checks, and loan payments. Processes bond redemption, cash advances, sale of reloadable cards, and money order purchases. Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any offages. Appropriately applies policies and utilizes workflow procedures. Participates in the rotation of vault duties which includes lading and balancing the TCD’s, transferring cash and cash items to other CSA’s and balancing vault daily.
Research, troubleshoot and resolve basic external and internal customer inquiries regarding policies, practices and products.
Uses every customer contact as an opportunity to advise customers about additional services or programs that might benefit them.
Assists the customer’s with ordering checks, replacement passcards, and submits address and telephone number changes to the Banking Services Department.
Answer incoming calls, determines the needs of the caller and verify the caller’s identity, minimizing the caller’s time and effort in resolving their concerns.
Must comply with current applicable laws, regulations and bank policies and procedures.
Assists other departments and branches with transactions as needed, provides support for the department and branch management in fulfilling customer requests.
Maintains the most stringent standards of customer confidentiality.
Requirements
Minimum of six months experience which included customer service responsibilities. Cash handling is preferred.
A high school degree or equivalent. Education beyond the high school level may be credited for experience.
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others both inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, as well as updating or referring, which typically require short discussions.
Ability to communicate with customers (greet, put at ease, instill confidence in Capitol Federal and self), explain products and services in an understandable manner, explain and compare features and benefits of different products, relate to each individual customers' particular needs, accurately answer customers' questions, identify customers' problems and present solutions.
