The Medical Assistant II (MA II) is an important liaison between the patient/family, provider, and other care team members. The MA II is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider, and entering pertinent history in the medical record. The MA II performs and assists with clinical procedures in accordance with divisional/department responsibilities as directed by the provider and per protocol. The MA II is also cross-trained to perform designated business processes associated with an outpatient visit ensuring that all demographic and financial information is accurate. The MA II acts as a resource and provides cross coverage as needed, as well as serves as a coach and mentor to new medical assistant associates.
As part of your role, you will be required to support clinics at various Nemours locations in the Delaware Valley.
Essential Functions:
Greet and communicate with each patient and family at the start of their outpatient visit and at each interaction using AIDET protocol (acknowledge-introduce-inform about duration-explain-thank).
Accomplish tasks that are part of the Nemours' outpatient appointment clinical operation functions related to the Medical Assistant scope of service. Duties include but are not limited to:
Prepare exam rooms, clinic equipment and computer technology for the patient visit by maintaining inventory and supplies for the outpatient experience.
Performs and documents patient communication and intake information, including vital signs, screening questionnaires and procedures based on AAP recommendations and Nemours' protocol which may include point of care testing, vaccination administration and specimen collection for laboratory procedures to be sent to for external processing.
Conducts family education assessment, pain question and medication reconciliation to prepare and assist with the provider for the medical examination related to anticipatory guidance.
Documents reason for visit, chief complaint, and initiates orders defined by the use of smart sets as appropriate for scope of service and Nemours' protocol, as applicable by state and federal regulations.
Performs point of care testing
Accepts delegated tasks from nursing colleagues within their scope of service to assist in the flow of patient care.
Accomplish tasks that are a part of the Nemours' outpatient appointment business functions prior to and at the time of appointment check-in, visit and check-out. Duties may be specific to each outpatient location. All general duties include but are not limited to:
Prepare for scheduled patient visits <=48 hours prior to the appointment of each patient using protocol established for each location/service.
Make confirmation calls that are not completed by Televox to ensure all visits are in "confirmed" status prior to visit or per Department protocol.
Confirm authorization and/or collect referrals for the days' visit. Notify Pre-Registration and Authorization Department of visits scheduled same day, as necessary. Fax hard copy referrals to the PRAG department within 24 hours of receipt.
At the time of patient check-in, while maintaining patient confidentiality and all aspects of HIPAA,:
confirm all patient personal demographic information.
confirm patient identification with two identifiers as approved by Nemours.
confirm legal guardianship
confirm referral information for patient visit; if applicable
prepare, complete and/or collect consents and all other required documents
scan insurance cards and other important documents
collect and post co-pays and past due balances
achieve Registration Accuracy percentage of => 95%
Throughout shift, regularly communicate with clinical staff in the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes and then with waiting patients/families to ensure they have status updates on their appointment.
communicate clinic status to families in the waiting area using the principles of AIDET
contact manager with problem situations or when assessment is that service recovery is necessary.
Reconcile payment collections accurately at the end of each shift, as per Cash Collections Policy, and completes End of Day (EOD) Reports including DCRF and LDCRS.
Complete assigned work queues daily.
Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations and order entry for clinical system, use of Iguide, EOD status changes, work queue processing, linking referrals, posting "other" payments, use of scanner device and electronic insurance verifications.
Maintain inventory of clerical supplies and ensure the work environment and outpatient waiting room is in an orderly and clean condition to ensure patient safety and security.
Work with families to facilitate MyNemours interaction by providing activation codes and assisting in the sign up process.
Other duties that may be assigned by manager/supervisor may include:
Schedule and cover the phones between check-in and check-out duties as necessary or determined by supervisor. This responsibility may include scheduling:
incoming calls as an agent for automated call distribution (ACD) services
maintaining in-basket regarding clerical functions from Online Scheduling, MyNemours and office communication.
recalls
patients from waitlist
follow-up calls upon discharge from inpatient units
clinic cancellations
Schedule follow up appointments (utilizing iGuide to determine participation, if appropriate)
Requirements:
High School Diploma
Graduated from an accredited Medical Assistant Program.
Current AHA Healthcare Provider (HCP) Certification required
Medical Assistant Certification: acceptable certifications are Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA) and Clinical Medical Assistant (CCMA). Certification must be obtained within 6 months of employment.
