The Field Support Technician I provides individual computing and network support, and manages day to day site computing operations. Support is performed independently within a team helpdesk ticketing environment. Support is done of, but not limited to, computer hardware, software, enterprise data communication systems, wireless devices, routers, switches, mobile telephones and hotspot equipment. The Field Support Technician I will be required to travel to remotely supported offices as needed to assist in IT projects such as computer lease returns, consolidation of office space, and phone system installations. Travel could be extensive, encompassing multiple trips to multiple cities per year. The field support technician supports a multifaceted computing environment comprised of GES facilities, remote systems, and show site venues.
3-5 years of PC and Mac based hardware experience
Working knowledge of Microsoft, Mac OSX, Android, and iOS operating systems
Working knowledge of server and network maintenance
Demonstrated experience repairing and maintaining computer equipment
Must be able to provide excellent customer service, including taking ownership of site-wide IT related issues.
Must possess strong organizational skills and manage multiple tasks within a fast-paced environment to meet time and budgetary deadlines.
Self-managed with the ability to take the initiative to improve upon existing processes, creating new ones and gaining approval.
Build strong relationships with users, management, and third party vendors.
Maintain neat and organized IT areas through all supported sites
Maintain an inventory of computer equipment, including showsite printers and network kits
Managing staging the showsite equipment in cities that request that assignment
Bachelor's degree in MIS, computer science or related field, or equivalent of three-five years of experience in a technical support role, providing desktop and software support of an enterprise level infrastructure.
Performing installations, upgrades, and modifications of computer hardware, software, phone systems, and network equipment.
Diagnosing and troubleshooting intermediate to complex issues dealing with computer operating systems, applications, hardware, networks, and analog/VoIP phone systems.
Serve as an intermediary between end users and third party vendors for hardware and software support issues
Documenting support procedure within a helpdesk ticketing environment.
Avaya telephone and voicemail system management.
Recycling of electronic devices such as, computers, servers, printers, and associated devices.
Creating security ID badges and assist with maintenance of the security system.