Details:

Customer Service Representative job is available in Euclid, Ohio through Belcan. In this position, you will Participate in Functions as primary focal point of contact for assigned customer related inquiries and represents the voice of the customer within the facility.


Job Description:
This Customer Service Representative coordinates across functional disciplines to achieve customer satisfaction. Manage performance against Repair Station (MRO) customer requirements in accordance with contract obligations, terms and conditions. Ensure timely and effective customer communications internally and externally to fulfill contract obligations meeting quality, cost and on-time delivery expectations. Develop and maintain relationships that foster additional growth opportunities as an extension of the aftermarket sales force.

The successful candidate will be able to do the following:
*Functions as primary focal point of contact for assigned customer related inquiries and represents the voice of the customer within the facility.
*Performs customer requirements review of all assigned orders to ensure that the orders are processed and entered per negotiated requirements including importing and exporting requirements.
*Accountable for ensuring orders are received into the ERP system and/or other support databases. Accountable for ensuring demand alignment.
*Accountable for ensuring that the customer"s supplier web-based purchasing systems" requirements are being fulfilled.
*Review compliance with all export control regulations.
*Provides continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers" needs.
*Coordinates the internal activities of all departments involved in achieving customer commitments.
*Evaluates product exchange applicability (MRO Exchange programs).
*Works with pricing and contracts teams to negotiate contract pricing, delivery, administrative requirements and conditions ensuring compliance with Client"s policies, terms and conditions from proposal through shipment.
*Manages Customer Metrics - Customer Complaint Process and keeps customer database updated with all activities and maintains all records for account responsibility.
Basic Qualifications
*Bachelor"s Degree from an accredited institution
*Minimum 1 years of customer interface experience
*Authorized to work in the US without company sponsorship
*No relocation must live within 50 miles to be considered
*This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.


Position Criteria:
*Ability to manage multiple projects/activities; results driven
*Knowledge of standard manufacturing processes
*Process oriented and ability contribute to continuous improvement
*Excellent communication and interpersonal skills
*Ability to lead change in a team environment; creative thinker
*Ability to quickly analyze, identify and implement opportunities and corporate initiatives for improvement that have measurable dollar impact each year
*Customer oriented
*Detail oriented
*Collaborative style and ability to work cross functionally
*Computer skills including experience with MRP systems and MS Office

Preferred Qualifications:
*Experience in the Aerospace Industry
*Prior experience working in a professional role in a manufacturing environment
If you are interested in this role job in. please apply via the 'apply now' link provided. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at http://www.belcan.com.