The Project Manager - Client Implementation is responsible for the management of multiple on-going IaaS Cloud and Colocation projects, daily client interaction and communication, timeline and critical task management, coordination across multiple groups and resources and resolving project related issues.
Provides quality internal and external customer service surrounding the Company values.
Manage a workload of 30 to 45 small to medium sized Migration, Colocation, Public Cloud, Managed Services projects at one time.
Oversees technical and managerial aspects of new client implementations, existing client upgrades.
Responsible (Owner) for timely project completion, issue identification / resolution, and customer delivery.
Ensures clients clearly understand status of project throughout all phases; including completed tasks, pending deliverables, and outstanding items.
Drives internal and external resources to ensure client and company objectives are met.
Escalates when they are in jeopardy.
Performs daily project tracking including resource management and workflow supervision of multiple projects in Project Insight.
Keeps accurate notes from meetings.
Collects and records installation documentation including customer set-up documents and configuration related information.
Creates and executes project work plans and revises when appropriate to meet changing needs and requirements.
Reviews deliverables prepared by team before forwarding to the clients.
Effectively applies TierPoint's methodology and enforces project standards.
Facilitates internal team and customer meetings effectively.
Holds regular status meetings with project team.
Suggests improvement to internal processes along with possible solutions to be more efficient.
Complies with and helps to enforce standard policies and procedures.
Effectively interfaces with Business Operations organization for billing and contractual tasks.
Minimum of 6 years progressive IT project management experience.
Minimum of 6 years direct externally facing customer implementation experience.
Bachelor's degree in business or related technical field.
Adequate professional experience and knowledge to perform Job Responsibilities.
Excellent verbal, written, and interpersonal skills.
Ability to prioritize and organize effectively.
Ability to work on multiple projects simultaneously.
Ability to work both independently and with others.
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
Proficiency in using MS Office Suite and Windows-based computer applications.
Strong IT project management skills with excellent customer service skills.
Ability to manage multiple priorities and resources in a dynamic environment across various sites and organize complex information.
Must possess initiative with strong analytical and problem solving skills.
Strong familiarity with project management tools and methodologies.
Strong analytical and decision making skills.
Strong verbal and written communications skills.
Experience in communicating project successes and challenges equally.
Strong interpersonal, organization, and planning skills.
Ability to develop project plans and recognize interdependencies in tasks
Ability to effectively communicate with internal and external customers.
Ability to manage dedicated and indirect resources through completion of tasks.
Must possess excellent MS Office skills especially Project and Excel.
Must display great attention to detail.
Ability to drive a group of assigned projects toward completion simultaneously.
Comfortable making presentations and facilitating meetings.
Experience supporting projects based in large scale data center infrastructure environments
Must be comfortable working in a fast-paced dynamic environment.
Possess general understanding in the areas of data center and managed hosting services is a plus but, not required.
Possess advanced knowledge to be responsible to work on and/or assist with more complex implementations and/or problem resolution
Configuration experience and understanding of core networking technologies including:
BGP (service provider level configuration)
Routing and switching infrastructure from Cisco, Juniper, etc.
Layer 2 technologies such as Spanning Tree, STP, RSTP, etc.
Experience with network security technologies, advanced configuration and best practices in one or more of the below platforms:
Recent experience with network virtualization technologies such as virtual firewalls, virtual load balancers, MPLS VRFs, Nexus 1000V, etc.
Experience supporting the networking requirements for Multi-tenant environments.
Experience and knowledge of network monitoring/management technologies
SNMP, Netflow, syslog, monitoring applications, etc.
Network Certifications such as CCNA a plus, but not required
PMP certification is a plus, but not required.
Office, Remote Office, or hybrid office/remote environment