Job Description:

Job Description:

Clinician Support Technician

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers.

“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman, 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You’ll Make in this Role
As a Clinician Support Technician, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. The person hired for the position of Clinical Support Technician will primarily be responsible for providing customers with technical support and basic clinical assessments for orthodontic treatment, elevating the case treatment planning to key advocates where necessary to ensure complete clinical support and satisfaction.  This position will work directly with oral care professionals, including orthodontists, dentists, and their office staff, 3M sales and technical staff to support the growth of 3M’s custom orthodontic business – one of 3M’s dynamic Priority Growth Platforms (PGPs).  The technicians’ primary goal is to ensure customer needs are met in a timely fashion with superior communications across the multi-functional manufacturing, supply chain and business teams.  Here, you will make an impact by:

• Acting as a central point of contact for our customers to support varying levels of inquiries from clinical assessments to software support


• Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller


• Managing exception orders working both with the oral care professionals and the internal Manufacturing, Supply Chain, and Technical teams


• Ensuring compliance with established procedures and following all division and corporate procedures regarding safety, quality, environmental, and regulatory


• Handling non-routine and multi-faceted customer inquiries, complaints, and VOC inputs 

Your Skills and Expertise 
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution


• Three (3) years of clinical dental or orthodontic industry experience in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Dental Technician, Dental Hygienist, or Orthodontics Assistant Certification


• Computer literacy and confidence in using multiple applications


• Confident phone manner with clear verbal communication skills


• Orthodontics Teaching or Educational Experience


• Possess a bachelor’s degree or higher (completed and verified prior to start) from an accredited institution

Travel: May include up to 10% domestic

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Resources for You 

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

3M is an equal opportunity employer.  3M  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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