Job Description:

VP Digital Self Service Product Management, Digital Lending

J.P. Morgan Asset & Wealth Management, with client assets of $2.8 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

The Digital Lending Solutions team is charged with creating a fully integrated, elegant and seamless digital experience across the entire life cycle for clients and advisors, as well as developing & launching new lending products to meet Wealth Management client needs. As digital product managers, we build the strategic vision and execute with our partners to create digital offerings that drive 360-degree client engagement, revenue growth, and market share.

Overview

As a VP of Digital Product Management, this role is responsible for managing Digital Self Service & Expansion - Strategy, Adoption and Advisor Tools. As we continue to build features and tools for scale, this role will drive and optimize the digital client and advisor experience for both US Wealth Management and JP Morgan Private Bank. The candidate will engage with key stakeholders across business, product, engineering and marketing teams to develop, prioritize and define and execute the product roadmap to meet business objectives. Measuring client behavior, client and advisor feedback, and financial performance is an essential part of the role to continually improve and evolve the offering.

The candidate must be client-focused, passionate and experienced with creating and building engaging and intuitive financial products and features. Experience with leading agile teams, collaborating with design, research, technology, legal and compliance teams and driving decision-making across cross-functional groups is preferred.

This is an opportunity to make a meaningful impact for people - creating value for JPMorgan Chase clients globally through delightful UX and thoughtfully curated features. In this role, you will join a team committed to create the best possible client experience, working towards an ambitious roadmap to differentiate lending features for this client segment across the industry.

This role reports to the Head of Digital Lending, Wealth Management.

Responsibilities

• Own and drive a digital product roadmap to meet business goals, achieve key performance indicators and provide a world-class customer experience
• Partner with research teams, and investment and banking advisors to understand client needs
• Lead feature definition and prioritization, informed by data analytics, product metrics, user experience research, competitive and market analysis, and business goals
• Build consensus among stakeholders and partner with engineers and designers to deliver high quality experiences
• Provide clear vision and direction by collaborating with teams and providing requisite documents; including use journeys, product requirements, and high-level wire frames to support UX design, tech development, and operations support
• Build and present executive product updates, including performance metrics, delivery status, and roadmap updates
• Collaborate with other product managers and designers to ensure cohesiveness of the overall customer experience
• Mentor junior product managers on the team
• Execute the product vision with the end to end experience in mind and guide the overall testing strategy as needed

Qualifications

• Bachelor's degree required
• 5+ years' experience building and launching digital products in the financial services industry
• Must understand and be a keen follower of financial industry trends like digital transformation and Fintech
• Track record of leading cross functional teams in an Agile development environment
• Proven analytical skills, problem solving ability, and meticulous attention to detail
• Self-motivated and proactive team player who takes ownership of and accountability for projects
• Able to effectively manage competing priorities, manage tight delivery timelines, and stay calm under pressure
• Strong relationship-building and communication skills. Able to communicate complex issues to a wide array of internal stakeholders
• Experience working in Wealth Management and/or a Lending business
• Proficient in Excel, PowerPoint, Confluence and JIRA

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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