The Commercial Banking Digital team is responsible for digital (.com, mobile, API) channel management, product management and commercialization for the JPMorgan Chase's Commercial Bank segment. Commercial Banking is a top provider of banking services to wholesale clients from small businesses to large, complex businesses with domestic and international needs.
JPMorgan is seeking a highly effective and innovative Digital Product Manager to lead the team that focuses on the Corporate Client Banking & Specialized Industries (CCBSI) segment and the Access digital channel. Key responsibilities include:
Key responsibilities include:
Act as the senior CB client persona advocate throughout the digital user experience journey and manage a team to drive the platform and strategy
Collaborate with the team to evolve the CB persona experience required through CB stakeholders, data, direct client feedback, usability studies, pilot studies etc.
Represent Access as it relates to the Commercial Bank experience in various senior forums, thought leadership and market facing sessions
Execute on the digital strategy via roadmap and design collaboration leveraging design thinking and improving the client digital journey
Define KPIs and measure success based on these data points that best reflect digital engagement with the product
Manage the team to optimize digital adoption and ensure our client success is optimized within the digital experience
Mange the development and maintenance of appropriate controls, client issues, emerging risks and governance
Develop and maintain strong working relationships within the Commercial Bank and across other lines of business.
Leverage client knowledge to drive scope and budget continuously along with management of communication to the wider Commercial Bank stakeholders
Stay abreast of competitiveness in the market and use trends in product ideation and planning
Manage a high performing team as collaboration partners on the above with meaningful accountability and mentorship
Qualifications:
10+ years of experience in digital products with experience in financial services preferred
Healthy balance of intellectual curiosity, common sense, and execution rigor
Demonstrated ability to operate at a senior level in a collaborative way, within a multi-disciplined team as well as influence and collaborate with stakeholders with diverse points of view
Driven by client empathy with customer centric problem solving
Critical thinker and consultative problem solver with a strong bias towards action
Proven track record of successfully moving complex bodies of work from concept to launch
Passionate about designing best-in-class digital experiences
Communicate complex ideas and strategies clearly with a solid understanding of the details driving the higher level conclusions for varied levels
Positive, team oriented and collaborative nature
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
