Essential Functions and Responsibilities of the Job
Ability to communicate effectively in written and verbal form
Adheres to department policy of using two patient identifiers.
Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
Ensures all registration forms are complete, signed, and scanned. Enters in notes in Epic as required.
Ability to provide excellent customer service using Simply Better and AIDET principles.
Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
Ability to follow company policies, supports department performance improvement activities. (Staff meetings, employee engagement survey, education, and training activities)
Maintains registration accuracy rate of 95% or better.
Monitors and manages work queues.
PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.
Ability to be at work and be on time. Adheres to MHS time and attendance policy.
Ability to follow company policies, procedures and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities)
Ability to interact in a positive and constructive manner.
Ability to prioritize and multitask.
Experience
1-2 years of experience in hospital admitting, physician office, or equivalent healthcare
Must communicate effectively and clearly both verbally and in writing
Strong customer service skills
General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
Bi-lingual (English/Spanish, or English/Vietnamese) preferred
Positive work ethic
General computer skills required including: electronic medical record and Microsoft Office
