Posted in General Business 30+ days ago.
Type: Full-Time
Location: Philadelphia, Pennsylvania
InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed's patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction.
Job Summary:
The Contracting Analyst is an entry level position responsible for the data integrity of the InstaMed Network and ensuring that payments are made to the correct and appropriate Provider during the onboarding process. Attention to detail, disciplined follow-up procedures, ability to absorb and maintain knowledge or processes, and initiative are the keys to success. The Contracting Analyst will need to master and understand InstaMed's standard operating procedures to effectively process enrollments and complete responsibilities. This individual will assist and take initiative in identifying, assessing, and resolving concerns, escalating whenever necessary. Effective communication is required to promote customer experience and collaborate with other team members as necessary.
Essential Functions:
• Master departmental procedural processes and analyze information to determine course of action, while maintaining compliance and business requirements.
• Complete due diligence and reinforce KYC policies to ensure anti-money laundering standards and prevent misrouting of funds during processing of new enrollments or changes to existing accounts.
• Research, synthesize and verify customer information to facilitate outreach and resolution.
• Identify potential fraudulent accounts using investigative skills and available resources.
• Manage multiple work queues and prioritize as necessary to provide best possible customer experience.
• Maintain professional and courteous manner while addressing customer calls or emails.
• Speak with customers to review their request (enrollment, change, etc.) and provide guidance on next steps to effectively resolve issues, while promoting a positive customer experience.
• Communicate relevant information effectively to customers and team members, including but not limited to requirements, updates, and timelines.
• Document progress and next steps taken for internal transparency.
• Any other duties applicable to the position.
Qualifications:
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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