Responsible for the technical design, planning, implementation, performance tuning, and recovery procedures of enterprise systems at Nicklaus Children's Health System to ensure industry standards are met. Serves as a technical expert in the areas of storage and backup systems administration for complex systems. Investigates, analyzes feasibility of system requirements, and develops system specifications. Participates in technical research and development to enable continuing innovation within the infrastructure. Assists project teams with technical issues/requirements from the initial planning phase through the completion of the project.
Minimum Job Requirements
Bachelor's Degree in Computer Sciences, Information Systems, or related field (or) 5 years of experience as a Systems Engineer
Active and valid State of Florida driver’s license with an approved driving record pursuant to our policy and maintained throughout employment
5 years of servers or systems infrastructure experience
4 years of administration, configuration, and maintenance of storage ARRAYS, and networks experience in an operations technical role
4 years of experience managing SAN/NAS storage networks
3 years of experience managing Dell-EMC, Cisco (Cisco MDS, Unisphere, IBM Tivoli) and backup solutions
3 years of experience in implementing and managing SMB, CIFS, NFS, Shares, and NTFS Permissions
3 years of Windows Operating Systems and Virtualization experience
3 years of experience managing backup systems and SAN switches, including zones and Virtual Storage Area Networks (VSAN) in an enterprise infrastructure
3 years of experience in developing and implementing disaster recovery solutions including EMC SRDF, Isilon and Tintri storage technology replication
Knowledge, Skills, and Abilities
Technical Certification in EMC Storage, VM Ware, or back technologies highly preferred
Experience with VM Ware virtualization technologies highly preferred
Experience working in a Network Operation Center or Data Center preferred
Able to communicate both verbally and in writing in a clear, concise, and courteous manner
Able to work independently, provide exceptional customer service, establish necessary professional relationships, and interact effectively with external and internal customers from entry to executive management levels
Able to gather needs, conduct root cause analysis, assess requirements, and provide strategies on preventive measures or operation systems solutions
Results-oriented and self-motivated individual with the ability to improve the effectiveness, performance, and efficiency of the network systems team
•Able to work in a fast paced environment, and effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects
Able and available to be on-call 24/7/365, and work flexible schedules, holidays, and weekends
Job Specific Duties
Provides escalation support per request from other support teams and training as needed in the development of the client services group.
Researches, recommends innovative and where possible, automated approaches for storage systems administration tasks. Identifies approaches that leverage our resources and provide economies of scale.
Develops data protection and disaster recovery policies for the enterprise storage and virtualization infrastructure and associated applications.
Regularly applies OS patches/firmware upgrades to meet storage vendor best practices. Performs performance assessment & reporting to support capacity planning for Storage and Backup infrastructure.
Responsible for provisioning of new or expansion of existing storage volumes in the virtualization or physical infrastructure to ensure continuous system operations.
Responsible for configuring of backups for data protection and restoration of system data.
Delivers high-quality integration services to NCHS customers, including configuration of servers, storage arrays, backup solutions, and internetworking equipment on servers.
Prepares work product documentation, checklists, and standard operating procedures documents to ensure a high quality of service delivery and maximize NCHS efficiency and effectiveness.
Provides support to NCHS users, independently or involving outside vendors, by analyzing the problem and applying a scientific methodology to resolve it in a cost-effective manner.
Tests all work, and involves the customers in acceptance testing to ensure their systems are fully functional and their needs have been met.
Performs daily system monitoring, verifies the integrity and availability of storage, backups and server resources and key processes, and reviews system and application logs to maximize uptime.
Manages the day-to-day operations of the data center and the installation and configuration of systems. Ensures the installation of equipment at the data center follows standard operation processes.
Reviews ticketing system to ensure assigned tickets are identified and issue effectively resolved in compliance with policies and service-level agreements.
Administers the Tivoli storage enterprise backup system, client installs configuration, and trouble shooting.
Adheres to change management processes, and proactively assesses, and executes changes to technology infrastructures that enhance overall system functionality, stability, and performance.
