This job listing has expired and the position may no longer be open for hire.

Customer Service Associate II at Ametek, Inc.

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time
Location: Baldwin Park, California





Job Description:


Job ID: 19224

Position Description:
AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion.

AMETEK is well positioned in highly competitive market segments, each with compelling growth characteristics. We expect continued business growth through the execution of our four key strategies: Operational Excellence, Strategic Acquisitions, New Products, and Global & Market Expansion. Supporting those strategies are 18,000 colleagues at more than 150 operating locations and a global network of sales, service and support location in 30 countries around the world.

At AMETEK, we are committed to a corporate culture that values diversity and fosters a work environment that enables colleagues to develop meaningful and rewarding careers. We consider ourselves responsible corporate citizens and are committed to operating our facilities in an environmentally responsible manner. We also are sensitive to the needs of our communities, and, as a company, support programs that help those communities meet their health, education and social needs.

AMETEK is publicly traded on the New York Stock Exchange (NYSE: AME) and a component of the S&P 500.

url: www.ametek.com

AMETEK MRO, a unit of AMETEK Aerospace & Defense, is a global provider of third-party MRO services to commercial, regional and general aviation customers as well as military, helicopter and business jet markets.

The pursuit of innovation and excellence are the driving force at AMETEK MRO. For decades, our businesses have served the MRO market offering total solutions. With a focus on innovation, performance and integrity, AMETEK MRO is well positioned in highly competitive market segments to expect continued business growth. Supporting this growth are our eleven certified repair centers and over 700 employees across the globe.

Business Unit:
AMETEK MRO AMERON has over 40 years of experience servicing and selling aircraft safety equipment thought its operating divisions, AMERON Global Product Support (AGPS) and MASS Systems. Operating three FAA-145 repair stations, AMERON specializes in the repair and overhaul of aircraft fire extinguishers, oxygen systems, crew masks and other flight safety equipment. AMERON also offers for sale a wide variety of PMA parts related to the safety equipment it repairs.

Acquired by AMETEK in 2009, AMERON is a unit within AMETEK MRO’s Aerospace and Defense Division, a recognized global provider of third-party MRO services to commercial, regional and general aviation customers as well as military, helicopter and business jet markets.

www.ameronglobal.com
www.ameron-agps.com
www.ameron-mass-systems.com
** OFFERING A $2000 SIGN ON BONUS**

Position Summary: This position supports the Customer Service and Sales teams by undertaking a broad range of customer service duties for assigned customers related to OEM and/or repair sales, quotations and orders. Duties include, pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, and addressing customer inquiries and concerns with the objective of maintaining positive customer relationships within the organization.

Position Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Act as the primary interface between assigned customers and AMETEK Sales, Engineering, Materials, Operations and Finance colleagues to support customer needs and AMETEK business objectives.
• Purchase order review, order entry and maintenance, customer website maintenance and resolution of customer issues.
• Communicate with Sales and Operations personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
• Must understand repair operations and associated workflow.
• Review customer contracts, specifications, purchase orders, shipping instructions and other customer requirements and support documentation.
• Maintain files for quotes, orders, contracts and related customer documents.
• Interact individually with the sales team to identify and clarify information and research needs.
• Customer interfacing – specifically as back up with internal requests if Sales team is on the road.
• Performs other related duties as assigned by responsible manager and/or business unit manager

• High School diploma required
• College coursework in a related discipline preferred
• 3-5 years as a Customer Service Representative in OEM, MRO / Aftermarket preferred.
• Prior contracts experience is preferred
• Proven team player who has demonstrated capabilities in the following areas: excellent communication, presentation, and interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization
• Attention to detail, accuracy is imperative
• Excellent oral and written communication skills
• Excellent organizational and analytical skills
• Ability to be an effective team member and display initiative
• Looking for a hands-on individual with the ability to see the big picture
• Proven business partnership skills with the demonstrated ability to work in a matrixed organizational environment
• Must be able to manage a high volume of transactions and prioritize work to meet the growing demands of the business
• Ability to work well under pressure, multitask and meet deadlines
• The right candidate will be ambitious, flexible and have a desire to learn and grow professionally
• Computer skills to include Word and Excel. PowerPoint and Hyperion Enterprise are a plus
• Ability to handle confidential information in a discreet, professional manner
• Work hours must be flexible, and overtime will be required to meet the demands of the position
• Aerospace industry experience is a plus
• Must be able to proficiently write, read and speak English
• Must have the ability to clearly and concisely communicate in English with customers
None
• Must be performed with or without reasonable accommodation.
• Regularly required to sit or stand, walk, bend and reach with hands and arms
• Regular use of hands/fingers for handling, holding, grasping and typing on a computer keyboard
• The Accounting Department is located on the second floor; therefore, employees are required to go up and down the stairs
• The employee must frequently lift and/or move up to 10 pounds
Must be performed with or without reasonable accommodation.
• Regularly required to sit or stand, walk, bend and reach with hands and arms
• Regular use of hands/fingers for handling, holding, grasping and typing on a computer keyboard
• Some Departments located on the second floor; therefore, employees are required to go up and down the stairs
• The employee must frequently lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.

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