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HR Staffing Coordinator WEST at UPS

Posted in Transportation 30+ days ago.

Location: Aliso Viejo, California





Job Description:

The HR Geo Services Supervisor is responsible for overseeing HR processes within their scope of responsibility. These resources track and monitor delivery of HR services that require close physical proximity to business operations and act as an escalation point for any HR issues arising at the facilities under their purview. The HR Geo Services Supervisor will work closely with HR Geo Services and other stakeholders (Service & Process Management, ER-Investigations, etc.) on any lapses in service delivery or escalations that require additional attention.

Responsibilities and Duties

  • Responsible for the successful delivery of HR Services in the geographical scope of responsibility (ex. Talent Acquisition, Reporting & Analytics, Compensation Administration, Employee Data, Learning Administration, Performance Management, Employee Relations, and Exit & Leave Management, etc.); responsibilities may vary by geography depending on local complexity and BPO coverage
  • Accountable for overall performance of local processes and adherence to set standards; review SLAs and other key performance indicators of service delivery across specified geography
  • Escalation point for concerns (Employee Relations, inquiries, etc.) from Admin, Specialist, and PT Sups across specific geography; expected to resolve HR matters and escalate those that require senior leadership decision making
  • Executes on recommendations from HR Shared Services teams to elevate services and continuously improve service delivery throughout geographic scope of responsibility
  • Develops relationships with and acts as point of contact for key business stakeholders to express concerns with regards to delivery of HR services and other HR matters (any concerns that fall outside of HR service delivery should be redirected to the appropriate HRBP and support team)
  • Monitors compliance concerns related to federal, state, and local regulations
  • Collects data and informs HR Geo Services Manager, Service & Process Management Team, HRBP, and other key UPS stakeholder in the event of lapses in service delivery
  • Shares feedback with HR Geo Services Manager on areas of concern (ex. Absenteeism) and effectiveness of HR processes for the review and modification of HR processes and procedures
  • May be involved with Employee Relations investigations (at the discretion of ER Investigations team)
  • Implements HR strategies and policy changes from the HR COE with assistance from Geo Services HR within specified geography
  • Oversees the implementation of employee engagement and recognition programs for the geographical scope of responsibility in accordance with COE defined strategy and policy

 Knowledge and Skills

  • Bachelor’s Degree 
  • 2-3 years of experience
  • Experience working with computers and HCM systems
  • Background in delivering HR services for a large, complex, and global organization (field HR experience)
  • Adequate planning, organization, delegation, problem solving, and decision-making abilities
  • Demonstrates basic understanding of a business problem; recommends a solution to solve the business problem
  • Demonstrates basic understanding of regulations, compliance, and governing bodies; works to reduce risk
  • Comfortable with ambiguity, adept at change management, and capable of working in cross-functional teams
  • High degree of integrity, confidence and self-awareness
  • Demonstrate success working in a complex organization across functions and levels
  • Experience with people management and development
  • Proficient in Microsoft Office software
  • Willing to do shift work
  • Able and willing to regularly travel, when necessary
  • Human Resources certification - Preferred
  • Prior field HR experience - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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