Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Position Description:
Title: Network Engineer III
Department: Information Technology
This role can be 100% remote
Primary Function:
The Network Engineer III installs, configures, supports, monitors, tests, and troubleshoots hardware and software problems pertaining to enterprise. This role recommends and schedules repairs. Provides end users support for all enterprise-based applications. Installs and configures network, and server hardware. Has knowledge of commonly used concepts, practices, and procedures.
Principal Duties:
Provides World Class Customer Service to internal and external customers.
Provides 24x7 production support to the enterprise.
Supports and maintains production applications.
Processes requests from internal ticketing systems
Performs analysis of network needs and contributes to design of network architecture, integration, and installation.
Installs and maintains local and wide area network hardware and software, including servers, peripherals, network nodes, terminals, and wiring.
Coordinate's installation of hardware and software by others.
Evaluates local area network hardware and software requirements and capabilities and makes recommendations.
Monitors and maintains network stability.
Communicates and coordinates network schedule, backups, and downtime to user.
Prepares and maintains documentation of network configurations and cabling layouts.
Establishes network users, user environments, directories, and security for networks being installed.
Assigns, documents, and maintains computer login codes, passwords, and access profiles for software applications, network access, and telecommunications systems.
Review's computer reports, files, and messages to identify instances of possible security infractions.
Test's computer systems to evaluate effectiveness of security.
Responds to inquiries regarding data and computer security, policies, and procedures.
Researches and implements security and firewall strategies.
Develops network, news, and host security policies.
Monitors network traffic and makes necessary recommendations for additional resources or hardware.
Collects and analyzes network and memory utilization.
Identifies potential security issues and develops strategy to ensure site security.
Assembles hardware components on large-scale and small-scale computer systems according to established design specifications.
Researches and evaluates new technologies.
Performs complex technical tasks including debugging and supporting hardware modules and systems.
Performs network troubleshooting to isolate and diagnose complex network problems.
Provides users with network technical support.
Responds to needs and questions of users concerning their access of network resources.
Coordinates third-party maintenance for network hardware, software.
Provides mentoring and training to other staff members.
Writes process and procedural documentation including requirements.
Researches and evaluates new technologies.
Acts as a source of information to other staff members
Performs related duties as assigned by supervisor.
Other duties as directed
Education and Experience Requirements:
Bachelor's Degree or equivalent experience
5-7 years of related experience
Preferred certification in networking technologies
Knowledge, Skill and Ability Requirements:
Works under limited supervision
Familiar with a variety of the field's concepts, practices, and procedures
Must have expert knowledge in a broad range of network operating systems with focus in the Cisco equipment.
Must have knowledge of network security.
Must have strong knowledge in data telecommunications equipment (routers, switches)
Requires an extremely high level of technical skill in field of expertise.
Must have expert knowledge of server hardware and operating systems.
Must have extensive knowledge of network connectivity i.e. TCP/IP
Knowledge of PC/Server hardware and support
Knowledge of server technologies i.e. Microsoft Active Directory
Knowledge of compliance initiatives i.e. SOX, SAS70, PCI and ITIL
Knowledge of VMware
Knowledge of SAN infrastructure
Analytical/Interpersonal Skills
Excellent written and oral communication skills.
Must be able to exchange information with all levels of internal and external customers.
Primary job functions typically require exercising independent judgment.
Sets priorities, based on workload, using past experiences as a guideline.
Must have excellent collaboration skills.
Can lead projects through complex tasks.
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties as necessary.
LI#remote
Company Perks : • 15 Paid Time Off (PTO) days and 18 after 1st anniversary! • 8 Paid Holidays • Casual Workplace • Employee Engagement Activities
Company Benefits : • Medical (including Health Savings Account & Flexible Savings Account) • Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan • Pet Insurance!
Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
