Job Description:

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

Purpose:

Responsible for the following related to Hyundai motor vehicles:

~ Support day-to-day operations of the United States Safety Office including, but not limited to; TREAD Early Warning Reporting, vehicle safety investigations, industry-wide regulatory actions research, and market impact analysis.

~ Periodically support interactions with government regulatory agencies in resolving issues or industry partners in sharing best practices and/or regulation reform.

 

Major Responsibilities:

~ Manage TREAD quarterly collection/reporting and perform ad hoc analyses of report data to identify any emerging trends.

~ Work with warranty, consumer affairs, finance, and engineering groups to gather information responsive to TREAD and various requests from government agencies.

~ Maintain TREAD IT system(s) and identify/implement system improvements as needed. Responsibility includes management of vendor/stakeholder resources, monitoring overall system performance, escalation of identified problems, and monitoring effectiveness of any system countermeasures.

~ Monitoring/analysis of internal data sources (e.g. PIR accident reports, CA complaints, warranty claims, Techline cases, Technical Service Bulletins) to identify any emerging issues related to safety.

~ Monitoring/analysis of external data sources (e.g. VOQ’s, competitor recalls, government investigations) to identify any emerging issues related to safety.

~ Support the development and notification of new domestic/foreign safety recalls to government agencies.

~ Support the launch of various recall and customer service campaigns (e.g. owner notifications, dealer communications review, monitoring of campaign completion rates)

~ Support and participate in recurring discussions with government agencies on various TREAD and safety-related topics.

 

Authority:

~ Position requires a high-level of authority to self-check and ensure accuracy when analyzing high volumes of data analysis and comprehending granular levels of detail.

~ Position requires applying a high level of independent judgment and the ability to understand how various factors and trends can impact business decision-making.

~ Position requires an aptitude for identifying and employing IT systems used for in-depth analysis, including statistical quality analysis, of high volumes of data.

~ Position requires autonomy in creating standardized work for various data monitoring, analysis, and issue escalation procedures.

~ Position requires attaining and maintaining a moderate level of technical knowledge about Hyundai vehicles to assist in identifying potential vehicle safety conditions.

~ Position requires a high level of time management skills when dealing with regulatory deadlines and schedules.

 

Education:

~ Must have a Bachelor’s degree in a technical discipline.

~ Master’s degree a plus but not required.

 

Related Experience:

~ Five or more years of experience in a technical field emphasizing comprehensive analysis of quality data and metrics.

~ One or more years of experience in the automotive business, including, vehicle safety, design, testing, field reliability evaluation, and service is preferred.

 

Skill/Knowledge:

~ General automotive technical knowledge – body, chassis, powertrain, brakes, electrical, safety systems.

~ Ability to read and comprehend federal regulations related to automotive safety.

~ Ability to accurately analyze high-volume technical data.

~ Ability to identify trends and outliers based on fundamental statistical modelling.

~ Gather information from government, industry and other electronic resources.

~ Develop charts, reports, and/or presentations summarizing findings for both technical and non-technical audiences.

~ Ability to adapt to evolving IT systems in support of managing technical data.

~ General knowledge of record retention principles.

~ Ability to represent the company in a professional manner to government agencies, other companies, and local law firms.

~ Aptitude to work well with and communicate clearly with members of various HMA and HMC quality, engineering, testing, and service departments.

 

Physical requirements:

~ Normal office duties.

~ Must be able to travel to support periodic industry action meetings pertaining to safety-defect data analysis best practices.

 

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

 

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