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SALES OPERATIONS COORDINATOR - SPECIAL SERVICES at BOARDRIDERS

Posted in Other 30+ days ago.

Location: Huntington Beach, California





Job Description:




Requisition Number:

49108








City:

Huntington Beach








Department:

Sales








SALES OPERATIONS COORDINATOR - SPECIAL SERVICES









COMPANY OVERVIEW:

Boardriders, Inc., is the world's leading action sports and lifestyle company that designs, produces and distributes branded apparel, footwear and accessories for Boardriders around the world. The Company's apparel and footwear brands, represent a casual lifestyle for young-minded people who are inspired by a passion for outdoor action sports. The Company's Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, VonZipper, Kustom and Palmers brands have authentic roots and heritage in surf, snow and skate. With approximately 10,000 team members globally, the Company's products are sold in more than 110 countries in a wide range of distribution, including surf shops, skate shops, snow shops, its proprietary Boardriders stores and other Company-owned retail stores, select department stores and through various e- commerce channels.

"Boardriders is an Equal Opportunity and Affirmative Action Employer including: Minorities/Women/Individuals with Disabilities/Protected Veterans"

SUMMARY:

At Boardriders, our lifestyle is about finding positives & keeping the stoke alive. There's an infectious youthful attitude that draws us to the ocean and makes us surf down mountains. It's a spirit and approach to life that is always fun first.

We're recruiting to share that spirit.

The Sales Operations team is responsible for providing the highest level of service to sales management, sales representatives, and customers to achieve company sales goals. As Sales Operations Coordinator, Special Services, you're joining a small team of specialists dedicated to supporting various projects for Quiksilver, Roxy, and DC Shoes brands, including: warranty resolution, sales sample distribution, catalog orders, billing dispute research, and credit/debit maintenance.

RESPONSIBILITIES:


  • Responsible for maintaining quality brand image and excellent customer service with end user consumers, requiring knowledge of (including, but not limited to): consumer warranty processes, SalesForce.com credit/debit management, promotional product ordering, order form creation, and business intelligence reporting capabilities.

  • Standard Sales Support Tasks (including, but not limited to): data entry for manual orders, order maintenance, order status updates, order form creation, and ad-hoc reporting.

  • Remain in constant communication with Product Management/M&D teams to enhance product knowledge in an effort to provide best-in-class service levels for all warranty claims

  • Follow policies and procedures to guarantee that all consumer inquiries and issues are up to date and resolved in the required time frame

  • Eager to learn all product lines, assortments, and key styles for a complete understanding on warranty process and replacement product opportunities

  • Identify opportunities in warranty process for faster turn time in resolving customer issues

  • Assist with high volume support cases to resolve issues and work closely with Sales Management on necessary approvals for customer credit/debit requests

  • Work closely with other Specialty and Key Account Sales Operations Coordinators

  • Connect with Sales Management and Sales Representatives daily to resolve any outstanding requests

  • Monitor and quickly respond to all direct phone or email requests from customers

REQUIRED EXPERIENCE/SKILLS/EDUCATION:


  • 1 + years retail and/or customer service experience

  • Excellent written and verbal communication skills required

  • Microsoft Office required; Excel proficiency a must

  • SAP experience preferred

  • SalesForce.com experience preferred

  • Product knowledge relating to action sports is a must

  • Must be organized, detailed oriented and able to multi-task

  • Must be able to work well within a team environment and also be self sufficient

  • Must enjoy a fast paced environment with many demands








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