Accountable Results:

The Clinical Implementation Manager is responsible for managing a team of Clinical Implementation Specialists to ensure the coordination and execution of project activities during implementation and training of software. Manages the Clinical implementation team so the team can act as the clinical expert to ensure project success, satisfy contractual obligations, and transition the customers into a post-implementation customer support program during the professional services engagement.

A day in the life!

• Manage the Clinical team to ensure the conducting of customer meetings and implementation tasks are executed properly.


• Work directly with project managers, project teams and customer personnel coordinating implementation tasks through the life cycle of the project.


• Manage the delivery of super-user training to the customer to maximize use of their system.


• Manage the Clinical Implementation team so they maintain accurate and timely documentation of worked time and other customer deliverables according to established standards and procedures to ensure proper billing and revenue recognition.


• Lead requirements gathering sessions, including workflow process review and configuration of WellSky software.

Do you have what it takes?

Baseline Competencies:

• Possesses strong managerial skills that will enable the management of a team of Clinical Implementation Specialists working on multiple projects.


• Possesses effective communication skills: oral, written, listening.


• Work well with customers, promote a positive image of the company, strive to solve issues raised by the customers.


• Accountable to a team, work to meet established deliverables, appreciates view of team members, respectful.


• Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services.


• Ability to manage multiple projects simultaneously and efficiently with high customer satisfaction.


• Displays ability to define a problem, develops workable and realistic alternatives, and selects appropriate alternative to resolve problem. Decisions made are generally correct, and the time taken to make such decisions is reasonable.


• Strong self-motivation and the ability to work effectively with limited guidance when necessary.

Job Competencies:

• Working knowledge of clinical software and software benefits.


• Displays ability to effectively plan, organize and implement applicable tasks or projects in relation to established goals and objectives.


• Knowledge of and ability to create, implement, evaluate and enhance internal control processes.


• Manage compliancy with WellSky HIPAA Privacy and Security Practices and all required regulatory processes.

Job Requirements:

• 7+ years' experience implementing clinical software solutions.


• 2+ years' management experience.


• Able to transfer knowledge in workplace or classroom or instructional settings.


• Proficient Microsoft Office skills in Windows, Word, Excel, PowerPoint.


• Able to travel up to 25%, additional travel may be required depending on customer needs.

Preferred Requirements:

• Clinical license such as RN, RPh, etc.


• Experience implementing clinical software in one of the following facility types: long term acute care hospital, inpatient rehab facility, behavioral health facility, or skilled nursing facility.

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About WellSky

WellSky is a leading supplier of software and services solutions that help acute, post-acute, and human service providers improve efficiency, support business growth, and provide intelligent care to patients and people in need. WellSky is headquartered in Overland Park, KS with 1,800 teammates across the U.S., Canada, and the U.K. WellSky serves more than 20,000 client sites around the world - including the largest hospital systems, blood banks and labs, in-home care agencies, post-acute care facilities, government agencies, and human services organizations. WellSky's software and services address the continuum of health and social care - helping businesses, organizations, and communities solve touch challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide. Informed by 40 years of providing software and expertise, WellSky anticipates providers' needs and innovates relentlessly to help people thrive. Our purpose is to empower care heroes with technology for good, so that together, we can realize care's potential and maintain a healthy, flourishing world.

We're looking for talented individuals who want to use their skills to build a strong, technology-driven company. We offer competitive salaries, great benefits, a new Health Savings Account with a generous employer contribution and a casual and fun environment that encourages quality, creativity and excellence. Enjoy all we have to offer. We invite you to join us. Apply today!

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S. based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.