Apply now and we will let you know how you can become part of our REMARKABLE UW Health team.

We are seeking a Communication Center Representative to:

• Support paging, messaging, scheduling, information, and appointment services


• Offer departmental support


• Execute emergency plans

By using:

• High-quality personal computer workstations


• State of the art telephone technology


• Proprietary software programs specifically designed for call handling, message taking, appointment scheduling, and radio paging services

This interview event is intended for:

·       Candidates who do not currently work for UW Health (current employees should apply directly to the job posting through Oracle Cloud).

·       Candidates who have not completed a Human Resources (HR) interview within the past 12 months.  If you have had an HR interview within the past 12 months, please apply directly to the job posting you are interested in through the UW Health Careers Site at www.uwhealth.org/careers.  

Education:

Minimum - High School Diploma or equivalent

Preferred - Associate’s or Bachelor’s degree

Work Experience:

Minimum - One year of experience in a medical, call center, or customer service environment

Required Skills, Knowledge, and Abilities:

• Strong customer service and telephone answering skills.


• Knowledge of and ability to use computers including various software programs such as word processing, database management, and spreadsheets.


• Effective written and oral communication.


• Basic knowledge of medical terminology.


• Effective interpersonal communication and team skills in a complex organizational setting.


• Knowledge of and experience with conflict resolution techniques and problem analysis/resolution skills preferred.


• Experience in a large automated call service center and familiarity with at least one form of call processing software preferred.


• Knowledge of and/or experience with radio paging protocols preferred.

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools.  Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.  Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.  Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.

Work Schedule:

Full time, 40 hours per week. Schedule: 4:00 pm – 12:30 am weekdays. 3:30 pm – 12:00 am alternating weekend rotation with one weekday off per week. Hours may vary based upon the operational needs of the department.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

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UW Hospital and Clinics benefits

UW Medical Foundation benefits