Apply now and we will let you know how you can become part of our  REMARKABLE UW Health team.

We are seeking a Patient Access Representative - Hospital to:

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and registers or admits the patient.


• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.

This interview event is intended for:

·       Candidates who do not currently work for UW Health (current employees should apply directly to the job posting through Oracle Cloud).

·       Candidates who have not completed a Human Resources (HR) interview within the past 12 months.  If you have had an HR interview within the past 12 months, please apply directly to the job posting you are interested in through the UW Health Careers Site at www.uwhealth.org/careers.  

Education:

Minimum - High School Diploma or Equivalent.

Preferred - Associate Degree in Business, Finance. Health Information Management or related field.

Work Experience:

Minimum - One (1) year of experience in a customer service related field.

Preferred - One (1) year of experience in healthcare, call center, business, financial or insurance-related field.

Required Skills, Knowledge, and Abilities:

• Ability to work in a busy, loud, and demanding environment.


• Must independently recognize and evaluate situations for the level of urgency.


• Experience in providing a high level of customer service.


• Excellent written and oral communication skills.


• Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff and the general public.


• Must be detail-oriented and accurate.


• Ability to multi-task and prioritize tasks.


• Displays an aptitude and willingness to learn new responsibilities.


• Willingly accepts feedback.


• Flexible and innovative.


• Ability to problem-solve and work independently.


• Displays a professional appearance.


• Experience operating office machines such as personal computers, fax machines, photocopier, and document scanners.


• Familiarity with medical terminology and abbreviations.

Physical Requirements:

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. 

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.  Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.

Work Schedule:

This is a full-time, 1.0 FTE position that is scheduled to work Monday through Friday 8:30 am - 5:00 pm. Holidays are required. Hours may vary based upon the operational needs of the department.

University Hospital in Madison is a Magnet®-designated facility that’s ranked Wisconsin’s #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.

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UW Hospital and Clinics benefits

UW Medical Foundation benefits