Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $85 billion.
Position Title: Network Provisioning Specialist - 4N
Position Summary:
The Network Provisioning Specialist, Activation and Maintenance is responsible for customer support of new circuits, as well as special projects such as circuit grooms, hardware configuration updates, etc. as needed. Responsibilities will include assisting our customers with the turn-up of their services as well as record keeping and provisioning changes as needed on various network devices, BGP configurations, and DNS changes
Circuits are designed and configured within the various switched data and optical wave networks (including but not limited to Juniper and Cisco routers, MRV, Ciena and Cisco switches, plus Ciena and Cisco Optical transport platforms using company defined configurations and standards.
Essential Job Functions:
Network Provisioning Specialists (NPSs) will be capable of mastering and performing ALL the following:
Provide comprehensive technical support to customers during the turn up of new services via phone and email.
New turn up support on the Data Network (IP, Switched Ethernet)
New turn up support on the Optical Transport Network (SONET, DWDM
Ethernet and IP circuit design and documentation using NetCracker and Visio
Manual provisioning and troubleshooting of live production switches and routers – experience with Juniper, MRV, Cisco and Ciena 6500 preferred
Internet Route Registry updates
DNS configuration and support
BGP and DNS configuration and support.
Update job assignments in appropriate system(s).
Support Field Operations, NOC, ONS and Engineering as required
Flag capacity constraints to Supervisor/Manager as necessary
Troubleshoot existing customer services and reconfigure as required
Work directly with and communicate effectively to CCF customers
Education/Certifications
High school diploma or equivalent
Minimum 2-year technical degree or equivalent work experience (Civilian and/or Military)
CCNA and/or JNCIA certification is a plus
Netcracker Circuit Inventory Management experience a plus
Experience/Minimum Requirements
One (1)+ years of Ethernet, and/or DWDM circuit design, provisioning or equivalent engineering experience
One (1)+ years in a carrier or ISP environment
Knowledge and experience in wide area networking solutions that utilize at least (3) of the following; dark fiber, SONET, DWDM, IP and switched Ethernet
Mastery of and demonstrated experience in provisioning and troubleshooting protocols such as QinQ, MPLS, VPLS, tag swapping and stacking, IP routing including BGP
Other Skills/Abilities
Ethernet troubleshooting skills.
SONET DWDM troubleshooting skills
Experience working with and provisioning to third party carriers
Ability to work effectively independently and in a group; provide help and support to other divisions of the company.
Excellent customer communications skills – ability to work collaboratively and professionally with end user customers as required
Comfortable in a fast-paced office environment and ability to meet multiple assignment deadlines
Proven fault identification and analysis skills, critical thinking, proven ability to separate and troubleshoot layer 2 and layer 3 technologies and connectivity
Experience documenting network facilities and circuits
Understanding of Collocation and Carrier Hotel “Meet Me Rooms – (MMR)”, cross connect and demarcation standards and procedures.
Understanding of Customer (or Carrier) Facility Assignments (CFA)
Personal commitment to network safety and security, including safeguards to sensitive or confidential customer and company information
Excellent verbal and written communication skills
Excellent organizational/administrative skills
A positive attitude and desire to deliver exceptional results for our customers.
Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills
