Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for an Experienced Field Service Technician in Pueblo, CO.
*OVERTIME CURRENTLY AVAILABLE*
The Field Service Technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Maintains truck and crane inspection logs on a daily basis
Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
Transmits photos, timecards, service reports, and other information through e-mail
Maintains good customer records on jobs that have been assigned
Maintains credit card receipts for accounting purposes
Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
Teaches and coaches other technicians in the field
Promotes Wagner Equipment Co. to customers
Accurately troubleshoots and repairs CAT equipment the first time
Reads, understands, and applies electrical and hydraulic schematics to repair work
Safely rigs or hooks components for lifting
Removes, repairs, and installs major components in varying configurations of equipment
Maintains tooling in good working order as per MSHA and OSHA regulations
Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
Maintains service vehicle in safe and good repair
Other duties as assigned by manager
Competencies:
Data Entry
Telephone Skills
Safety Knowledge
Reading/Writing Skills
Reasoning Skills
Organizational Skills
Communication Skills
Math Skills
Product Knowledge
Basic Knowledge of Microsoft Word and Outlook
Intermediate Knowledge of DBS
Intermediate Knowledge of ET/SIS/SIS Web/STW
Ability to work independently with little or no direction
Well-rounded knowledge of CAT equipment
Work Environment:
Noise: Loud
Indoors and Outdoors
Physical Demands:
Standing
Walking
Talking
Sitting
Use of Hands
Hearing
Ascending or descending ladders, stairs, etc.
Heavy work that includes lifting and/or moving objects up to 100 pounds or more
Travel Requirements:
75%- 100%
Required Education and Experience:
High School Diploma or GED
Relevant CAT accredited courses
5+ years’ experience servicing heavy equipment
1-3 years administrative/clerical experience
3-5 years customer service experience
3-5 years sales experience
Additional Eligibility Requirements:
DOT Health Card
Class D Driver’s License
MSHA License
Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings
Pay Range: $28.82- $47.00 hour Pay rate is dependent upon education and experience
Employee Benefits: Wagner Equipment Co. provides the following benefits to all full-time employees
Paid Time Off (PTO) Plan
Company Paid Holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
401K Savings Plan
Tuition Reimbursement
Employee Assistance Program (EAP)
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
