About Compass Care, LLC: 

• CompassCare is the NY tri-state area's only concierge private duty home care company.  




• Founded by a world-renowned geriatrician and managed by gerontologists, our leadership has contributed directly to the scientific literature on care for older adults and our clients are all afforded that expertise in their homes. 

• Compass Care, LLC has been named as one of the Best Workplaces for Aging Services by Great Place to Work and FORTUNE for three consecutive years! (2018, 2019, and 2020) 




• We are dedicated to helping older adults live independently and safely at home where the security and comfort of familiar surroundings can enhance the quality of life. 

Summary Objective 

CompassCare is currently seeking a talented and skilled Operations & Care Team Manager to join our Operations Team. This role is responsible for ensuring the delivery of excellent client service through management and development of caregivers. The Operations & Care Team Manager will advocate for the patients' care from every angle, from navigating their home environment through providing patients with coordinated, team-based approach. This individual will also focus on retention of caregivers through training, support, and relationship building. As part of the office staff, this individual will work as on-call Administrator on Duty, providing 24/7 assistance for employees and clients, and will act as a caregiver as needed. This full-time, salaried position is a unique opportunity for health care professionals who are seeking growth and advancement within the home health care industry. 

Primary Responsibilities: 

• Assess clients’ individual needs to develop comprehensive client care plans. 




• Oversee and direct care provided to clients, continuously monitoring and reevaluating needs. 




• Train and support a highly diverse group of caregivers in the field when working with clients. 




• Match and place caregivers with clients to ensure scheduling is done for optimum gross profit margin. 

• Conduct regular site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that meets CompassCare’s high-level expectations. 




• Build, manage and leverage long-term relationships with clients and caregivers that are based on trust, respect and a mutual appreciation of each other’s values. 




• Address and resolve any conflicts, issues or problems arising between clients and caregivers, and teach caregivers to handle conflicts in a respectful, compassionate and culturally sensitive manner. 




• Consult with top executives on strategic planning and serve as liaison between the organization’s management and its caregivers with respect to business operations and optimization, performance, training and best practices. 




• Develop and implement organizational policies and procedures to ensure the Company’s continued growth, such as Daily Field Report, Caregiver Matching Questionnaire and Client Matching Questionnaire, Utilization Report. 

• Other duties and responsibilities may be assigned. 

Secondary Responsibilities: 

• Stay up-to-date with changes in healthcare laws, regulations and technology. 




• Provide emergency care as needed in the field 

• Assist Scheduler in appropriate staffing of cases when needed 




• Participate in caregiver interviews 




• Assigned as lead/back-up administrator on Compass Care’s 24/7 caregiver hotline at least one week per month. Responsibilities include but are not limited to: 

• Following up on missed clock-ins and clock-outs.  




• Taking calls or texts from CCAs and answering brief questions about schedules or Compass Care Policies and Procedures.  

• Taking calls or texts from clients and answering brief questions about schedules or Compass Care Policies and Procedures.  




• Routing calls on any other issues to the appropriate Compass Care staff member. 




• Finding a replacement caregiver when another caregiver calls out or does not show.  




• Adjusting schedules as needed in ClearCare to reflect new client or caregiver information. 

Desired Skills: 

• Leadership  




• Analytical skills 




• Attention to detail 




• Technical skills 

• Interpersonal skills 




• Team player 




• Adaptable in different situations 




• Excellent client interaction skills 




• Ability to multi-task  

• Bachelor's degree in social sciences, social work, nursing, or a related field. 




• 2+ years of work experience in public health or related field. 




• 2+ years of current case management experience. 

• Certified Nurse Aide (CNA) license 




• Excellent verbal, written, and communication skills